Customer Service and Sales Supervisor

Job Description

Job Description

Description:

We are looking for sales-minded individuals with great customer service skills to join our team at our Packers Avenue location in Madison. Come be a part of a friendly team that provides exceptional customer service in a fun environment. This is an excellent opportunity to begin a career with one of the largest and most respected car rental brands.

Primary hours for this position will include Monday-Friday between the hours of 7:30 a.m. - 5:30 p.m and Saturdays between the hours of 8:00 a.m. - 1:00 p.m.

What you'll do:

• Welcome customers in a courteous and professional manner
• Effectively listen and identify customer needs so you can provide an exceptional experience for our customers
• Guide customers through the rental process using empathy, empowerment, and problem-solving skills
• Clearly communicate and offer vehicle upgrades and additional products and services to enhance the customer’s travel experience
• Assist customers with vehicle exchanges, returns, future reservations, and any concerns they may have

Compensation & Benefits:

• Total Earning Potential: $52,000-62,000 per year
• $21 - $23 per hour base pay ($21 per hour + $2 per hour additional for weekend hours worked), PLUS uncapped monthly sales commission / incentive bonuses for sales upgrades and additional services
• Paid time off for eligible full- and part-time employees
• Paid holidays
• Access to medical, dental, vision, life, and disability insurance and other voluntary benefits for full-time employees
• 401(k) retirement plan with generous company match
• Employee discounts, including discounted prices on car rentals and on the purchase of Avis/Budget vehicles
• Access to employee assistance program
• Free parking

Who are we?

Midwestern Wheels, Inc. is a licensee of Avis Budget Group who is a leading provider of mobility options including Avis, Budget and Budget Truck brands. With more than 60 years of experience and locations throughout Wisconsin, we are dedicated to exceeding our customer’s expectations and providing them with an exceptional experience. We have a loyal customer base because we truly care about our customers!

Our culture is truly unique! Our employees are essential to our mission and are treated like part of the Midwestern Wheels family. You are part of a team where you will be treated with respect in a collaborative work environment, provided with training and professional development, and recognized and rewarded for a job well done.

• Must be at least 18 years of age
• Valid drivers license with a good driving record
• Ability to handle and operate a wide variety of vehicles including trucks up to 24 feet
• Must be able to perform data entry and computer entry tasks
• Capacity to learn extensive training material and apply daily on the job
• Must be physically able to assist our customers at our rental counter, which will include standing for extended periods of time
• Ability to demonstrate professionalism, enthusiasm, and outstanding communication skills with customers, co-workers, and management
• Ability to use proven sales techniques while consistently providing an exceptional customer experience in a fast-paced environment
• Able to handle confidential information