Customer Service Researcher

Customer Service Researcher

The Department of Finance is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service. The Customer Operations Division has oversight of the Department of Finance Business Centers, City Register's Office, and the Land Records, Adjudication, and Collections divisions. The Research and Correction Call Center units are seeking two (2) Customer Service Researchers. Reporting to the Manager of Research & Helpdesk Operations, the selected candidates' duties and responsibilities will include, but are not limited to:

• Intake and scanning of documents submitted to the City Register for recording.
• Ensure that all documents are processed and scanned in a timely manner for examiner review.
• Assist taxpayers primarily by responding to inquiries via telephone and email.
• Assist taxpayers daily by navigating the ACRIS system, responding to tax form and research inquiries, and addressing taxpayer inquiries through the CRM mail system.
• Assist customers in the public service area with preparing the required cover page for document submissions.
• Perform the intake, scanning, and return of documents submitted to the City Register's offices for recording, whether received by mail or in person.
• Process certified document requests.
• Retrieve microfilm, microfiche, and Land Records books upon request.
• Refile and maintain Land Records books in the library area in an organized manner.
• Perform cashiering duties and open incoming mail.
• Research property ownership.
• Work on Special projects in the division as needed.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. This position may be eligible for remote work up to 2 days per week, pursuant to the Remote Work Pilot Program agreed between the City and the Collective Bargaining Unit representing employees serving in the civil service title.

CLERICAL ASSOCIATE - 10251