Feature | Store Manager

Job Description

Job Description

Reports To:  District Manager

Company Description

FEATURE has been providing iconic, limited-edition footwear, high-end apparel, and accessories for over a decade. Starting as a small sneaker store in Chinatown near the Las Vegas strip, we took a passion for sneaker culture and turned it into a movement of art + fashion, cultivating premium menswear from all over the globe. We’re home to over 120 of the most exclusive top-tier brands, from Nike and Stone Island to Off-White and Comme des Garçons, including our private label brand of essential cut and sew apparel. At FEATURE, we’re in a never-ending pursuit of the latest and greatest niche brands and are always evolving while offering some of the most exclusive, limited-release products in the world. We are now rapidly expanding with the success of our online store, our flagship location at Wynn Las Vegas, our original store in Chinatown, our Calabasas, CA, Scottsdale, AZ,, and our newest location in San Diego, CA.

Position Overview

The Store Manager is responsible for the overall leadership, performance, and day-to-day execution of the store. This role drives FEATURE’s "All Things Good" customer experience while building a high-performing team, delivering sales and operational results, maintaining inventory accuracy, and ensuring consistent execution of company standards. The Store Manager sets the tone for accountability, development, safety, and operational excellence and serves as the primary business leader for the location.

Key ResponsibilitiesLeadership & Team Development

• Lead by example while promoting FEATURE’s “All Things Good” customer experience and company standards.
• Coach, motivate, develop, and retain team members through ongoing feedback, training, performance coaching, and recognition.
• Lead recruiting, interviewing, onboarding, training, and development efforts in partnership with company leadership and Human Resources.
• Foster a positive, collaborative, inclusive, and accountable work environment.
• Delegate responsibilities effectively and hold team members accountable to company policies, procedures, performance expectations, and operational standards.
• Address performance and conduct concerns promptly and consistently in partnership with Human Resources and/or District Management, as appropriate.

Sales & Client Experience

• Drive achievement of daily, weekly, monthly, quarterly, and annual sales goals.
• Monitor and coach performance around key retail metrics, including Conversion, Units Per Transaction (UPT), Average Transaction Value (ATV), Average Unit Retail (AUR), and Cross-Sell Percentage.
• Lead by example through exceptional customer engagement, product knowledge, selling behaviors, and clienteling.
• Build and maintain strong customer relationships and encourage repeat business through memorable customer experiences.
• Analyze sales trends, traffic, customer behavior, and business results and develop action plans to improve performance.
• Resolve escalated customer concerns professionally while protecting the customer experience and FEATURE brand standards.

Staffing, Scheduling & Timekeeping

• Develop and manage schedules based on store traffic, business trends, employee availability, payroll budgets, and operational needs.
• Maintain appropriate floor coverage and respond to call-outs or coverage changes while supporting business needs.
• Monitor attendance, punctuality, and timekeeping and ensure missed punches or other timekeeping issues are addressed promptly in accordance with company procedures.
• Administer scheduling and daily operations in a manner that provides employees required meal and rest periods in accordance with California law and company policy, and promptly escalate or document issues as required.

Operations & Store Execution

• Ensure opening, closing, daily, weekly, monthly, and other required operational procedures are completed accurately and on time.
• Oversee shipment processing, inventory movement, transfers, order fulfillment, client invoicing, and stockroom execution.
• Ensure company systems, including Shopify, Deposco, Asana, ADP, and other operational platforms, are utilized accurately and consistently.
• Execute company initiatives, product launches, store events, marketing campaigns, and operational improvements.
• Follow and enforce company cash-handling, register, deposit, fraud-prevention, loss-prevention, and asset-protection procedures.
• Maintain required reports, audits, logs, and operational documentation accurately and on time.

Inventory & Product Management

• Monitor inventory levels, sell-through, customer demand, and business trends and communicate replenishment, transfer, and inventory needs to appropriate teams.
• Maintain inventory accuracy through cycle counts, audits, dashboards, and operational controls.
• Investigate and resolve inventory discrepancies promptly and partner with appropriate teams when escalation is required.
• Monitor shrink and implement loss-prevention and inventory-control practices.
• Maintain an organized, accurate, safe, and efficient stockroom.
• Collaborate with buying, merchandising, inventory, and operations teams to support product flow and inventory optimization.

Store Standards & Visual Merchandising

• Maintain exceptional visual merchandising and presentation standards throughout the store.
• Ensure the sales floor, stockroom, and employee areas remain clean, organized, safe, and customer-ready.
• Uphold company dress code, presentation, and brand standards.
• Maintain a premium shopping environment that reflects the FEATURE brand and enhances the customer experience.

Safety, IIPP & Workplace Compliance

• Actively support and administer the store’s Injury and Illness Prevention Program (IIPP), Workplace Violence Prevention Plan, emergency procedures, and other company safety programs.
• Conduct or ensure completion of required safety orientations, briefings, training, inspections, and documentation in accordance with company procedures.
• Promptly identify, report, and address workplace hazards within the Store Manager’s authority and escalate hazards requiring additional support or corrective action.
• Ensure workplace injuries, illnesses, safety incidents, near misses, and workplace violence concerns are promptly reported and documented in accordance with company procedures.
• Maintain required store-level safety records, postings, logs, Safety Data Sheet (SDS) information, emergency contacts, and other assigned safety documentation.
• Ensure employees follow safe work practices, including ladder use, lifting/material-handling practices, housekeeping, and emergency procedures.
• Participate in incident investigations and corrective actions as directed by Human Resources, District Management, or company safety representatives.

Employee Relations & Communication

• Communicate store performance, staffing concerns, operational updates, risks, and business opportunities to District Management and appropriate partners.
• Promptly escalate employee relations, harassment, discrimination, retaliation, accommodation, wage/hour, safety, or other sensitive workplace concerns to Human Resources and/or appropriate company leadership rather than independently investigating matters outside the scope of the role.
• Maintain appropriate confidentiality and handle employee and business information responsibly.
• Collaborate effectively with Human Resources, Inventory, E-commerce, Customer Service, Creative/Marketing, Finance, and other cross-functional teams.

Financial Performance

• Own store sales and financial performance through strong leadership and operational execution.
• Manage payroll and controllable operating expenses within approved budgets while maintaining customer experience, safety, and company standards.
• Monitor key performance indicators and identify opportunities to improve sales, productivity, profitability, and operational efficiency.
• Review store performance metrics and implement action plans that support continuous improvement.

Project Management & Business Leadership

• Lead store projects and special initiatives, including product launches, marketing campaigns, store events, operational improvements, and other company priorities.
• Exercise sound judgment and make timely business decisions within the scope of the role and company policy.
• Monitor relevant market trends, competitor activity, and customer behavior and communicate meaningful business insights to leadership.
• Provide occasional support at other FEATURE retail locations within the surrounding market when reasonably necessary due to business needs, staffing coverage, special events, emergencies, training, or other operational needs. This may include temporary work at another store location.
• Demonstrate flexibility by supporting additional projects, initiatives, and responsibilities as reasonably assigned to meet evolving business and operational needs.
• Perform other duties consistent with the scope and responsibility of this position as assigned by management.

Qualifications

• Four (4) or more years of progressive retail management experience preferred, or an equivalent combination of relevant retail experience, leadership experience, and demonstrated ability.
• Proven ability to lead, coach, develop, and hold teams accountable while maintaining a positive employee and customer experience.
• Strong business acumen with the ability to analyze sales, payroll, inventory, and operational performance.
• Experience with retail POS, inventory management, scheduling, and workforce-management systems; experience with Shopify, Deposco, Asana, ADP, Microsoft Office, or Google Workspace is a plus.
• Strong communication, organization, leadership, judgment, and problem-solving skills.
• Ability to manage competing priorities and thrive in a fast-paced retail environment while maintaining attention to detail.
• Flexible schedule, including evenings, weekends, and holidays, as business needs require.

Physical Requirements

• Ability to stand and walk for extended periods during the workday.
• Ability to bend, kneel, stoop, reach, and move throughout the sales floor and stockroom as needed to perform job duties.
• Ability to safely use approved ladders or step stools when required.
• Ability to lift, carry, or otherwise move merchandise weighing up to 15 pounds during routine merchandising and store operations.
• Ability to occasionally lift and/or move shipment cartons weighing up to 50 pounds; team assistance and/or available material-handling equipment should be used when an item cannot be safely handled by one person.
• Ability to perform the essential functions of the position with or without reasonable accommodation.

Benefits & Perks

• 401(k) plan eligibility, in accordance with plan terms.
• Paid time off and sick time in accordance with company policy and applicable law.
• Employee discount on eligible FEATURE products.
• Commission on eligible FEATURE merchandise, in accordance with the company’s commission policy.
• A supportive and fast-paced team environment.

Disclaimer

This job description is intended to describe the general nature and level of work performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Responsibilities may be modified or additional duties assigned as business needs evolve.

FEATURE is an Equal Opportunity Employer. Employment decisions are made without regard to any characteristic protected by applicable federal, state, or local law. FEATURE provides reasonable accommodations to qualified applicants and employees with disabilities as required by applicable law.