DSHS ESA Public Benefits Specialist 1-3

Public Benefits Specialist 1-3 The Economic Services Administration’s Community Service Division offers an entry‑level Public Benefits Specialist position with training provided. The role is on‑site at the Belltown Community Services Office in Seattle, WA. This full‑time occupation supports the lives of Washingtonians and serves as a gateway to a rewarding career in public service. Salary Progression in Training Steps Public Benefits Specialist 1: $4,428.00 Step G – $5,011.00 Step L (6 months) Public Benefits Specialist 2: $4,653.00 Step F – $5,398.00 Step L (6 months) Public Benefits Specialist 3: $5,137.00 Step G – $5,812.00 Step L King County employees receive 5% premium pay and a free ORCA card for transportation. Responsibilities Use internal software to process applications for initial and ongoing eligibility determinations for Financial, Child Care, Supplemental Nutrition Assistance Program, and Medicaid Assistance programs. Conduct intensive interviews and independently determine eligibility. Gather and review data, applications, and verification for each benefit program in relation to each person's circumstances. Process all applications and case actions in accordance with federal and state requirements based on household income and size. Explain program requirements, application procedures, and verification needs, and answer client questions regarding benefits or available services. Growth A career in public service is demanding yet rewarding. Customers come from diverse backgrounds and speak many languages. There is much to learn, and classroom training is a major part of the beginning. We will be with you every step of the way. Qualifications Four years in a customer service job with public contact or staff support in financial eligibility determination (examining/processing loan applications, medical insurance or rehabilitation claims, or unemployment insurance claims). College education can substitute year‑for‑year for experience. One year of equivalent, out‑of‑state experience conducting financial eligibility determination for public assistance, including financial, medical and food benefit programs. Desired Qualities Thrives in a standardized work setting. Able to learn and utilize various computer programs. Can communicate effectively with people in diverse or difficult situations, including calming others, working with people who have communication challenges, assisting underserved populations, and discussing confidential and unpleasant options in person and over the phone. Can work with complex technical regulations and procedures and analyze complex situations. Refrains from personal bias when determining eligibility. Prioritizes and performs multiple tasks in a busy office with numerous interruptions. Questions? Please contact DSHS Recruiter Georgina Pringle at View email address on click.appcast.io and reference job number 04086. Equal Opportunity Employer Washington State Department of Social and Health Services is an equal opportunity employer and does not discriminate in any area of employment, its programs or services on the basis of age, sex, sexual orientation, gender, gender identity/expression, marital status, race, creed, color, national origin, religion or beliefs, political affiliation, military status, honorably discharged veteran, Vietnam Era, recently separated or other protected veteran status, the presence of any sensory, mental, physical disability or the use of a trained dog guide or service animal by a person with a disability, equal pay or genetic information. Persons requiring accommodation in the application process or this job announcement in an alternative format may contact the Recruiter at View phone number on click.appcast.io. Applicants who are deaf or hard of hearing may call through Washington Relay Service by dialing 7-1-1 or View phone number on click.appcast.io. Prior to a new hire, a background check including criminal record history may be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the job. This announcement may be used to fill multiple vacancies. Employees driving on state business must have a valid driver’s license. Employees driving a privately owned vehicle on state business must have liability insurance on the privately owned vehicle. E-Verify E-Verify is a registered trademark of the U.S. Department of Homeland Security. #J-18808-Ljbffr State of Washington Dept. of Social and Health Services