Clinical Team Manager RN

Clinical Team Manager Position Location: Crown Point, IN. Role: Clinical Team Manager will assist branch leadership in coordinating hospice services, ensuring regulatory compliance, and managing staff and processes. Key Responsibilities Ensure overall coordination of hospice services is delivered according to acceptable standards of practice and company procedures. Review and approve patient information submitted by licensed professionals. Assist with patient care review meetings (Case Conference and Interdisciplinary Team). Review and approve orders and provide oversight of patient care. Assist the branch director with day-to-day office and staff management related to patient care. Assist with ongoing education and training of all branch clinicians to ensure understanding of documentation requirements to meet regulatory standards. Facilitate relationships between physicians, referral sources, patients, caregivers, and employees. Review on‑call coordination notes reports daily. Communicate with patients and families to introduce the care team, discuss services, and inform potential start of care visit dates; manage follow‑up with sales team. Provide educational materials for family and staff on medical diagnoses, provision of care, psychosocial aspects of chronic illness and disability, and end‑of‑life care. Assist with maintaining provider requirements; work with providers, sales, and clinical staff to resolve issues. Process workflow, coordination notes, and administrative tasks timely. Back up the intake coordinator to receive and enter referrals from payors, physicians, facilities, and staff; clearly identify referral source. Attach referral paperwork to the medical record in a timely manner. Communicate acceptance of referrals to referral sources, as needed. Back up the Patient Service Coordinator to reschedule missed and declined visits and process reassigned and rescheduled requests, ensuring timely completion. Review patient schedules and approve schedule changes to ensure clinical skills of assigned staff meet patient requirements. Follow up on orders when medical records cannot retrieve the unsigned order. Remain up to date on internal announcements and ensure company policies and procedures, critical pathways, standards of care, and practice guidelines are met. Provide orientation and in‑service training to field and office staff to meet patient needs, particularly with documentation standards, tracking and documenting education. Assist the Branch Director and administrator during surveys. Attend and participate in staff meetings and in‑services. Attend community education functions. Address action items and goals to ensure team accomplishments. Participate in administrative on‑call; support the on‑call nurse and provide software management related to processing intake and workflow during off hours. Conduct continuous quality assessment and performance improvement activities, as assigned. Complete onsite supervisory visits, as assigned. Assume leadership when the branch director is out of office; perform supervisory tasks such as evaluations, counseling, or hiring/termination recommendations. Manage referral intake and delivery process to ensure assessment visits are scheduled and performed timely per policy. Assist with patient review meetings and address care decisions based on reviews. Contact physicians to obtain orders for continued service provision or add‑on services. Enter and approve all orders; route to medical records for physician signature. Ensure existing orders for requested medical supplies. Enter detailed non‑admit information into patient record if no visit was made; inform the branch director of any non‑admission. Review and process wound score deviations; document action and follow‑up. Review vital sign alert reports; document follow‑up and physician notification. Receive and assess lab reports for normality; fax reports to the physician for signature, scan confirmation into medical records. Initiate employee and patient infection reports, as necessary. Review evaluation documentation and plans of care (POC); follow up on documentation requiring correction. Process POC and verify correct start of care date. Perform ongoing chart audits per standard operating procedure. Assist with hospice item set data requests; review error messages and seek guidance from branch director before locking. May perform all duties of a licensed professional, as needed. May participate in on‑call rotation. Any additional duties assigned by supervisor. Qualifications Previous experience in Home Care Home Base (HCHB) is preferred. Advanced computer skills. Organized, detail oriented, and able to manage multiple projects simultaneously. Ability to work independently with minimal supervision and communicate effectively in oral and written formats. Self‑starter capable of working independently and as part of a team. High standard of professional ethics. Passion for helping patients. Ability to maintain a professional and friendly demeanor in a high‑stress environment with a broad range of individuals and demonstrate a service‑oriented attitude. Understanding of home health care delivery issues and ability to problem‑solve effectively. Compliance with accepted professional standards and practices. Maintain agency mission, philosophy, and core values; compliance with policies and procedures regarding operations/processes, patient care, complaints, incidents, safety, emergency management, infection prevention, control, standard precautions, infection identification reporting, and patient confidentiality (including HIPAA). Attend QAPI and management meetings as appropriate. Graduate of an accredited School of Nursing; Bachelor's Degree in Nursing preferred. Two years as a Registered Nurse with at least one‑year management experience in a home care, hospice or equivalent environment. Regulatory Requirements Licensed as a registered nurse (RN) in the state of current practice. Pass criminal background check & Motor Vehicle Records (MVR) check. Completed health statement acknowledging ability to perform duties. Valid state driver’s license and maintain automobile liability insurance as required by law. Current CPR card. TB testing per agency policy (one or two‑step TB skin test within 12 months of hire and annual TB symptom screening thereafter). Equal Employment Opportunity Traditions Health is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination of any kind based on race, color, sexual orientation, national origin, disability, genetic information, pregnancy or any other legally protected characteristic. #J-18808-Ljbffr Traditions Health LLC