INFORMATION TECHNOLOGY CLIENT EQUIPMENT SERVICES TECHNICIAN-ENT

Information Technology Client Equipment Services Technician-Ent

The University of Alabama at Birmingham (UAB) seeks an INFORMATION TECHNOLOGY CLIENT EQUIPMENT SERVICES TECHNICIAN-ENT to provide accurate and timely IT Client Equipment services to supported UAB administrators, faculty, staff, and students to include incident resolution and request fulfilment of a moderate to complex nature. To obtain IT equipment, assign asset tags, and purchase cellular equipment and wireless services. To receive, prioritize, document, and actively resolve IT Client service requests and to escalate incidents when considered appropriate and necessary to maintain service-level agreement (SLA) expectations. To perform defined processes and adhere to standard operating procedures. To prepare IT equipment for clients. To resolve issues with faulty IT equipment using basic troubleshooting and technical skills. To receive and manage inventory and ensure security of assets while in inventory. To record changes in inventory in an asset management database. To assist with monitoring and reconciling changes in inventory. To perform administrative duties including and not limited to scanning documents, scheduling appointments, and shipping and receiving packages. To maintain accurate information and data regarding incident and request response and asset management within the IT service management (ITSM) tool.

Responsibilities include responding to service requests for supported IT clients and systems, preparing IT equipment for use, assisting with warehouse operations, performing administrative duties as assigned, and maintaining accurate information and data regarding incident and request response and asset management in the ITSM tool.

Qualifications include an associate's degree in Information Systems, Computer Science, or a related field and one (1) year of related experience. Work experience may substitute for education requirement. Preferred skills include problem-solving, customer services skills, troubleshooting skills, and related experience in customer service, technical sales, warehouse work, and receiving packages.

Primary location is University. Job category is Information Technology. Organization is Desktop Support Svcs. Employee status is regular. Shift is Day/1st Shift. Work arrangement is onsite.