Patient Service Representative

Patient Service Representative

Patient Service Representatives (PSRs) play a critical role in our Physician Offices. They are the first point of contact with patients, family members and caregivers for their visit. The PSR represents Franciscan Physician Network in communication to provide information, direction and support to our customers. This role collaborates with providers, management and clinical staff to coordinate patient schedules and provide other administrative support. The ability to compassionately engage in conversation with patients on their responsibilities for Copayment, Prepayment and Outstanding Balances.

Franciscan Health is a leading healthcare organization dedicated to providing exceptional patient care and promoting health and wellness in our community. Our mission is to ensure that every patient receives the highest quality of care through innovation, compassion, and excellence. With 11 ministries and access points across Indiana, Franciscan Health is one of the largest Catholic health care systems in the Midwest. Franciscan Health takes pride in hiring coworkers who provide compassionate, comprehensive care for our patients and the communities we serve.

What You Can Expect

• The schedule may begin as early as 6:45 a.m. and end as late as 5:15 p.m., with a set 40-hour workweek scheduled within these hours, Monday through Friday
• Enjoy work life balance with consistent day shift schedule and observed holidays off work
• Professional development opportunities
• Enhanced benefits package with a pay structure to reward experience and expertise
• Answer incoming calls; respond to inquiries, schedule appointments or direct caller to appropriate staff for assistance
• Work within an electronic medical records system
• Collect patient payments; applies payments and adjustments to patient accounts
• Balance daily encounter forms and cash drawers
• Additional daily administrative tasks based on practice specialty

Qualifications

• Required: High School Diploma/GED
• Required: 1 year Customer Service
• Preferred: 1 year Healthcare

Travel is required: Never or Rarely

Equal Opportunity Employer

It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law. Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights. Franciscan Alliance is committed to equal employment opportunity.