Forecast & Analysis Consultant

• Monitors forecast accuracy and continuously refine models using variance analysis.
• Translates volume forecasts into headcount, FTE, and skill-mix requirements.
• Partners within WFM to align long-range forecasts with short-term scheduling and intraday management.
• Supports hiring, backfill, cross-training, and redeployment strategies.
• Responsible for coordinating and managing all WFM analysis and forecasting processes. (took out reporting)
• Assures quality and integrity of the data collected and data insights shared with the business. (Eliminated the word reported)
• Provides expertise to lower-level consultants on the analysis of business needs to determine optimal means of meeting those needs.
• Provides data-driven insights to inform strategic initiatives, growth planning, and operational changes.
• Quantifies workforce impacts of new programs, regulatory changes, or benefit design shifts.
• Manages ROI Analysis of initiatives impacting workflow and productivity
• Presents forecasts, assumptions, and risks to operational and executive leadership.
• Creates clear, executive-level summaries and consults on dashboard development (took out develop dashboards)
• Serves as liaison for the FEP WFM forecast processes and the annual operating plan. (took out enrollment)
• Ensures that forecasting methodologies are aligned with business targets and operating plans are consistent with corporate objectives.

• Experience with Workforce management tools (e.g., NICE, Verint, Aspect, or similar), BI tools (Power BI, Tableau)
• SQL, Python, or R preferred
• Knowledge of the health care industry preferred

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact View email address on aplitrak.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act