Customer Service Clerk I (G)

Customer Service Clerk 1

The City of Wichita is NOT an E-Verify Employer.

Distinguishing Features of Work

As a Customer Service Clerk 1 at the Municipal Court, you'll be the welcoming face and voice for citizens seeking assistance with court services. In this role, you'll guide people through their inquiries, handle records with precision, and play a key part in ensuring smooth interactions for those navigating the court system. Every day brings an opportunity to make a difference by helping individuals find the information they need, whether over the phone or in person. This role is ideal for someone who thrives on providing excellent service, has a knack for clear and effective communication, and enjoys taking on a range of inquiries with patience and care. You'll work independently to follow established guidelines, with supervisors and lead staff available for support on more complex issues, allowing you to grow your expertise. If you're organized, detail-oriented, and love engaging with the public, this position offers a chance to be part of a dedicated team that's committed to providing exceptional service to our community. Join us and make a positive impact in the Municipal Court every day! Workdays and Hours - Monday - Friday 1:00pm - 5:00pm Bargaining Unit: No Union Representation Posting may close at any time or once max number of applicants has been reached.

Examples of Work Performed

• Accepts service inquiries and related information from customers by telephone or personal contact.
• Accepts money from the public and issues change and receipts.
• May audit customer records.
• May prepare deposits.
• May keep records related to money received and disbursed.
• May open mail and process payments.
• May reconcile daily receipts.
• May pick up mail at City Hall.
• May maintain customer transaction records.
• These examples are not intended to be all-inclusive.
• Other related duties may be assigned as needed.

Requirements of Work

• Knowledge of and ability to work with the four functions of mathematics
• Some knowledge of basic record-keeping methods
• Ability to use a computer to access, interpret, and record information
• Ability to accept and respond to a steady volume of requests for information and/or service, both in person and over the telephone
• May require ability to use a cordless telephone with headset for all telephone contacts
• Ability to access records on microfilm
• Ability to understand and interpret instructions in written, oral, diagram or schedule form
• Ability to carry out detailed but uninvolved written or oral instructions
• Ability to sit for up to 30 minutes of each hour on a stool at a counter
• Ability to walk or stand up to 30 minutes of each hour
• May require ability to use a calculator with speed and accuracy.
• May require ability to count money and make change.
• Ability to develop and maintain effective working relationships with associates, employees of other departments, representatives of outside agencies, and the public
• Ability to communicate clearly and effectively, both orally and in writing
• May require ability to pass assessment test for bilingual skills
• May require ability to acquire and maintain a valid Kansas driver's license
• An employee shall not pose a direct threat to the health or safety of other individuals in the workplace

Experience and Training

Required Experience and Training

• A Highschool diploma.
• One year of experience in public-facing roles that involve significant customer interaction and maintaining accurate records.
• One year of experience in handling cash transactions, including balancing and reconciling cash drawers.
• Must be a U.S. Citizen and pass a Kansas Bureau of Investigation (KBI) background investigation.
• Attainment of passing scores on pre-employment tests. Candidates with required experience and training will be required to take the following assessments:
1. Basic Office Skills
2. Basic Reading Comprehension
3. Cash Handling
4. Customer Service Mindset Survey
5. Typing - general (5 Minutes Onscreen)
Preferred Experience and Training
• One year experience managing a high volume of telephone calls on multiple lines.
• One year experience in a municipal or government setting.
• Bilingual skills.

Applicants have rights under Federal Employment Laws. Please find more information under the following links:

(Download PDF reader) (Download PDF reader) (Download PDF reader)