Library Technology Support Technician

Description

The Library Technology Support Technician performs technical support work specific to the library environs supporting staff users of computers and peripherals unique to the specific unit of the USF Libraries. The position assists with installation troubleshooting maintenance and support of hardware used in libraries and also software specific to library management for users and access to library-based systems. The employee manages inventory through a library-based SmartSheet asset tracking system and manages equipment through the lifecycle and surplus processes.

This is a non-exempt position requiring knowledge that is typically obtained through work experience vocational training a degree in computer technology or some combination of technology training specific to library operations.

Nature of Work: This is specialized support work requiring knowledge of technology hardware
software and peripherals used in a desktop environment by library users. Basic knowledge and
troubleshooting of networks in support of desktop connectivity is required as well as the ability to meet or exceed all stated Service Level Agreements.

Position within Department: This position fills a critical operational gap in systems staffing that has impeded progress toward audit compliance digital scholarship support and technologyenhanced services. This position ensures that basic desktop support standards are met within the library.

Salary:

$20.00 - $22.00

• Provides initial preparation and configuration for library-focused hardware and software including special use spine label printers digital microform scanners/readers and specialized peripherals for library digital initiatives staff use.
• Specializes in support for library-specific applications for department use including ILLiad OCLC Connexion ALMA ARES and others.
• Provides initial contact for faculty librarians library staff and student assistants for library-based technology and serves as customer service liaison between users and Information Technology through the JIRA ticketing system.
• Manages inventory through a library-based SmartSheet asset tracking system and manages equipment through the lifecycle and surplus processes.
• Acts as liaison to coordinate with USF IT service groups for desktop computing conference room and general audiovisual needs including Crestron Microsoft and other technology-related platforms.
• Manages documentation for technology use and communicates guides standards and workflows through signage intranet guides and forms to staff.
• Conducts basic AV support for end users to assist in setup for events library lab use presentations and incidental use of library spaces instruction labs and conference rooms.
• Performs other duties as assigned.

Minimum Qualifications:

• This position requires a high school diploma or equivalent with four years of experience in related positions. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.

The University of South Florida is a top-ranked research university serving approximately 50000 students from across the globe at campuses in Tampa St. Petersburg and USF 2025 U.S. News & World Report recognized USF with its highest overall ranking in university history as a top 50 public university for the seventh consecutive year and as one of the top 15 best values among all public universities in the nation. U.S. News also ranks the USF Health Morsani College of Medicine in the highest tier placing it as one of the top 16 medical schools in the nation and inside the top 10 among public universities. USF is a member of the Association of American Universities (AAU) a group that includes only the top 3% of universities in the U.S. With an all-time high of $750 million in research funding in 2025 and as a top 20 public university for producing U.S. patents USF uses innovation to transform lives and shape a better future. The university generates an annual economic impact of nearly $10 billion for the state of Florida. USFs Division I athletics teams compete in the American Conference. Learn more at .

Required Experience:

IC