Inside Sales Coordinator

Inside Sales Coordinator

QXO is a leading distributor and installer of building products serving an $800 billion market. The company's mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America's largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth.

The Inside Sales Coordinator supports the Inside and Outside Sales teams by coordinating customer orders, processing quotations, facilitating communication across departments, and delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, vendors, and production teams to ensure orders are processed accurately and efficiently from quote through delivery. The ideal candidate is organized, customer-focused, and thrives in a fast-paced building materials environment.

Sales & Order Coordination

• Support Inside and Outside Sales Representatives with daily sales activities and customer requests
• Prepare, process, and maintain accurate quotes, purchase orders, sales orders, and related documentation
• Monitor order status and coordinate updates to ensure timely order fulfillment
• Assist with product pricing, availability, and order revisions as needed
• Maintain accurate customer and sales records within company systems

Customer Service

• Serve as a primary point of contact for customers via phone, email, and in-person interactions
• Respond to customer inquiries regarding products, pricing, order status, and delivery schedules
• Build positive customer relationships through responsive communication and exceptional service
• Resolve customer concerns by coordinating with internal departments and vendors

Cross-Functional Coordination

• Collaborate with shipping, receiving, production, purchasing, warehouse, and delivery teams to ensure seamless order execution
• Coordinate with vendors to obtain product information, pricing, lead times, and order updates
• Assist in resolving inventory, delivery, and product availability issues
• Support new customer onboarding and account setup activities

Administrative & Operational Support

• Prepare reports, sales documentation, and administrative records as requested
• Maintain organized customer files and sales documentation
• Assist with receivables collection and account follow-up as needed
• Support continuous improvement initiatives that enhance sales processes and customer satisfaction

Product Knowledge & Compliance

• Develop and maintain knowledge of company products, services, and industry trends
• Ensure compliance with company policies, procedures, and quality standards
• Perform additional duties as assigned

What you'll bring:

• Strong customer service and relationship-building skills
• Excellent organizational, multitasking, and time-management abilities
• Strong attention to detail and commitment to accuracy
• Excellent verbal and written communication skills
• Ability to work independently and collaboratively in a team environment
• Professional phone etiquette and problem-solving skills
• High school diploma or equivalent
• Experience in inside sales, sales support, customer service, order entry, or administrative coordination
• Experience in building materials, construction, millwork, cabinetry, or related industries preferred
• Familiarity with ERP, CRM, or point-of-sale systems (BisTrack or similar preferred)
• Proficiency with Microsoft Office applications, including Excel, Outlook, and Word
• Primarily office-based work environment within a branch or sales office
• Frequent interaction with customers, vendors, and internal departments
• Ability to sit and work at a computer for extended periods
• Occasional visits to customer locations or jobsites may be required
• May require flexibility to meet business demands and customer deadlines

What you'll earn:

• Health Care Benefits
• 401(k) with employer match
• Paid Time Off

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.