CUSTOMER ACCT REPRESENTATIVE

Customer Acct Representative

Soar With Us! Dassault Falcon Jet proudly provides competitive pay, quality benefits, and programs that support your career advancement and personal development. Our benefits are designed to support you and your family's health and wellbeing, help you secure a strong financial future, and empower you to be successful in all aspects of your work and life. We are committed to finding the best, brightest, and most dedicated individuals in the aviation industry. Our employees are the key to our success. Soar with us!

Why Join Us?

Impactful Work: Your expertise will directly contribute to the safety and efficiency of our operations. Growth Opportunities: We support your professional development and offer opportunities for advancement. Collaborative Environment: Work with a team of dedicated professionals who are passionate about aviation. Ready to soar with us? Apply now and be a part of our mission to support the world's greatest business jets!

Principal Duties/Responsibilities (Essential Functions):

• Respond to customer inquiries via phone, email, and other channels with professionalism and promptness
• Process customer orders efficiently, ensuring data integrity and timely entry into the system.
• Responsible for answering a daily average quota of customer phone calls and emails.
• Monitor and follow up on backorders, providing proactive updates to customers regarding order status, expected delivery and tracking information.
• Resolve customer disputes.
• Ensure timely receipt of customer due in's
• Communicate with internal teams to resolve order or account-related issues.
• Ensure compliance with company policies and procedures throughout all customer interactions
• Maintain and update customer account information with accuracy.
• Assist in identifying process improvements to enhance customer experience and operational efficiency
• Assist customers in obtaining information on services from other DFJ departments and/or DFJ vendors.
• Perform off-hour telephone coverage as needed.
• Other duties may be assigned by management to meet business objectives on an as needed basis.

Minimum Required Qualifications:

• High school diploma or G.E.D.
• Minimum one year Customer Service experience, in a fast-paced environment.
• Familiar with Automated Order Entry Systems.
• Familiar with Microsoft Office.
• Ability to communicate effectively with internal and external customers in a professional manner.
• Excellent written and verbal communication skills.
• Excellent listening skills.
• Exceptional organizational and follow up skills.
• Ability to work effectively as part of a team.
• Required to work rotating shifts.

Additional Desired Qualifications:

• College preferred.
• Previous customer service experience in the aviation industry.
• Valid driver's license.

Working Conditions:

• Office environment, which will include the use of personal computers.
• Ability to lift a minimum of 30 pounds.
• Ability to travel required.
• Heavy customer correspondence.
• Ability to work varied shifts, as needed.
• Some weekend and overnight coverage.

Compensation and Benefits

The compensation for this position typically falls between $50,000 TO $55,000 per year; however, candidates with substantial relevant Falcon Jet Specific experience will be an additional factor in determining the exact hiring range. This position is eligible for overtime. This position may be eligible for a sign on bonus, shift differential. Note, the final compensation offered to a successful candidate will depend on several factors that may include but are not limited to the type and years of relevant experience, Falcon-specific experience, relevant education/certifications, geographic location, and shift. Our total compensation package also offers comprehensive healthcare coverage (Medical/Prescription, Dental, Vision), HSA and FSA options, 401k Plan with Company Match, Life Insurance, Disability Benefits, Supplemental Insurance, Group Legal, Paid Time Off, Tuition Reimbursement, Employee Discounts and much more.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.