Manager, Diversion Services

Want to make a difference? Come be a part of the amazing work EveryMind is accomplishing! EveryMind is not just a name; it’s a catalyst for change. We believe in the inherent value and potential of every individual, every mind. With a commitment to the building blocks of mental health, we have been strengthening communities and empowering individuals since 1957. Through our direct services, advocacy, and community partnerships, we foster an ecosystem of support that cultivates thriving communities. EveryMind is hiring a Manager, Diversion Services to join our Homeless and Housing Support Services team. This role is responsible for supporting the implementation and management of EveryMind’s Centralized Intake & Diversion team, which supports individuals and families navigating housing instability. Manager is responsible for leading staff management, supervision, and development, and ensuring scope deliverables, outcomes, and requirements are met. As a member of EveryMind’s Management Team, Manager is responsible for managing and responding to client and community needs and collaborating with internal and external leadership to deliver high quality services. Why You’ll Love Working at EveryMind At EveryMind, we’re not just a workplace, we’re a mission‑driven community committed to mental wellness for all. Here’s what you can expect when you join us: A Recognized Top Workplace in Montgomery County (Bethesda Magazine) Over 65 Years of service as a leading mental health nonprofit 210+ Team Members across 27 locations Culture of Trust, Integrity, and Innovation Your Benefits Package Includes Medical, Dental, and Vision Insurance Options Employer‑Paid Life & Long‑Term Disability Insurance 401(k) Matching Program 47+ Days of Leave (Vacation, Sick, Wellness, Holidays, Birthday & More!) Pay Increases for Licensure Advancements Flexible Schedules & Remote Work Options Employee Assistance Program Referral Bonus Program Employee Discount Program Professional Development & Growth Opportunities

ESSENTIAL DUTIES AND RESPONSIBILITIES

Ensure high‑quality, compliant service delivery in the Centralized Intake & Diversion program by monitoring program performance, outcomes, and adherence to regulatory requirements. Identify gaps and implement strategic improvements to meet or exceed program goals. Provide leadership, coaching, and performance management to staff, fostering a culture of accountability, professional growth, and continuous learning. Ensure staff receive ongoing training in key service areas (e.g., homeless prevention and intervention, harm reduction, motivational interviewing). Lead recruitment and onboarding process for staff in collaboration with Human Resources. Train, onboard, and supervise staff including monitoring of assigned tasks and client interactions and ensuring staff follow protocols, policies, and procedures. Develop, implement, and maintain Standard Operating Procedures (SOPs), policies, and program guidelines to ensure consistency, compliance, and operational efficiency. Regularly review and update processes to reflect best practices, regulatory changes, and organizational priorities. Support execution of data collection, analysis, evaluation, and quality assurance and control measures (ex. chart audits). Utilize metrics and analysis findings with leadership and staff to better meet client needs. Propose solutions and improvements as needed. Ensure documentation for direct services is completed according to contractual and funding requirements and program policies, ensuring timeliness and accuracy. Support preparation and submission of department reporting requirements. Communicate and collaborate with external partners including government staff, service providers, and others. Attend and actively engage in meetings, share expertise, and bring back information to strengthen, adjust service delivery. Serve as a subject matter expert, trainer, and administrator for eICM, HMIS and other tracking databases or platforms used. Represent department in regular HMIS and other meetings as required. Maintain knowledge and regular training around best practices in homeless prevention and intervention, housing supports, and knowledge of related populations. May require meeting with local providers doing similar work in other parts of the country. Provide coverage in the field, as needed, to support staff and active client caseloads, including but not limited to client assessments and client visits in the community or in client’s home. Other duties as assigned. Supervision to be exercised Directly supervises frontline staff as well as volunteers and interns as assigned or needed. Supervision to be received Director, Case Management Services. Qualifications Strong Personal Resilience and Mental Health Given the high‑stress nature of the role, it is essential that candidates possess a high level of personal resilience and maintain stable mental health. This ensures that they are well‑equipped to provide effective support and maintain the professional standards required for client care. Education Master’s degree in social work, human services, or related field or bachelor’s degree with equivalent years of experience. Licensure preferred. Experience A minimum of 3 years of experience supervising and managing direct services staff required. A minimum of 5 years working in human or social services, knowledge of case management practices required. Knowledge of client populations required. Knowledge or use of electronic record systems required. Previous experience providing case management and staff training required. Preference given to supervisors who have managed remote teams or staff working across multiple locations. Skills Strong interpersonal skills and ability to engage with staff, management and leadership, and external partners. Must be able to manage multiple tasks and priorities while working effectively as a team player. Must have strong communication, coordination, and organizational skills. Must be able to maintain confidentiality. Strong computer skills with proficiency in Microsoft Office Suite, specifically in Excel and data management and gathering platforms. Abilities Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including clients and family members or caretakers, interns, volunteers, paid staff, CEO, board members, and community partners. Ability to express ideas with clarity, confidence, and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines. Physical and Emotional Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus. Clearance Requirements The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to always perform all required duties. Working Conditions The work environment is representative of that which an employee encounters while performing the essential functions of this job. The employee must be available to perform the duties of the job during most, but not limited to core business hours (between 9 – 5pm, Monday – Friday), some flexibility with schedule may be available (evening and/or weekend hours). Employees will work mostly on‑site but may work some hours remotely with the approval of supervisor. Due to confidentiality and the amount of travel to client locations, the employee must possess a valid drivers license, reliable vehicle, and auto insurance. #J-18808-Ljbffr EveryMind.