Manager, Patient Services

Supernus Pharmaceuticals is an award-winning biopharmaceutical company with more than 30 years of experience in developing and commercializing products that treat central nervous system (CNS) diseases. At Supernus, we develop innovative products that help treat neurological and psychiatric conditions. At Supernus, we develop innovative products that help treat neurological and psychiatric conditions. We currently have 8 products in the market that are making a real impact on patient outcomes.

Job Summary:

This position is responsible for supporting the Supernus Patient Support and Reimbursement programs that ensure patient access and support throughout the patient journey. Individual must be solution-oriented, operationally savvy, creative, highly organized, flexible, and adept at working in a matrix environment, handling multiple projects with tight deadlines and multiple stakeholders. This will be a critical role interacting with many internal functional groups within Supernus, as well as external vendors. The position will report to the Director of Patient Support Services & Reimbursement.

Duties & Responsibilities:

• Shared team accountability working closely with Patient Services leadership to execute strategies and tactics that support Supernus Parkinson's and Neuro franchises.
• Works collaboratively with internal cross-functional stakeholders (US Market Access, Sales, Marketing, Commercial Operations, Legal) and Patient Services partners (Field Access Specialists, Clinical Educators, HUB and Specialty Pharmacy vendors) to ensure alignment with Brand, Access and Reimbursement strategies.
• Collaborates with HUB and Specialty Pharmacies providing operational oversight of existing patient access programs (i.e., intake, benefit verification, prior authorization, product fulfillment, PAP) with a focus on operational excellence in support of patient needs.
• Works closely with stakeholders to monitor program performance and to address and resolve issues on a case-by-case basis to ensure patient access, continuity of treatment, customer excellence and a positive patient experience.
• Assists in maintaining program SOPs, KPIs, business rules, exceptions processes, workflows, scripting, training and reports in conjunction with Patient Services partners.
• Helps to identify trends, gaps and opportunities that continue to drive performance and growth of Patient Services programs.
• Responsible for the review, analysis and distribution of reports that support day-to-day operations, management/ business decisions, and Patient Services program outcomes.
• Reviews performance dashboards, hub related/ sales activity and HUB data for purposes of assessing trends, HUB program utilization and outcomes, staffing needs, and performance against defined KPIs and metrics.
• Collaborates with Brand Team and Training to support the development, execution and training of patient support materials for onboarding, sales meetings, customer-facing education, and HUB use.
• Assists in project management, tracking projects and timelines for new and enhanced services.
• Helps Director, Patient Services & Reimbursement with monitoring of new Patient Support Program initiatives.

Supervisory Responsibilities:

• N/A.

Knowledge & Other Qualifications:

• Bachelor's Degree required, MBA a plus.
• Minimum of 5+ years in the pharmaceutical/ biotech/ healthcare/ insurance industry.
• Minimum of 2+ years of functional experience in a patient services or consulting role directly related to access and affordability (reimbursement, HUB services/financial assistance programs/ case management). Experience with specialty products a plus.
• Ability to identify and analyze a business and/or operational issue, troubleshoot and resolve the issue.
• Knowledge of HIPPA, applicable legal and regulatory policies pertaining to Patient Services and/or pharmaceutical practices.
• Must be a team oriented and possess proven experience developing solid working relationships with internal and external customers.
• Excellent written and oral communications skills; presentation skills.
• Ability to plan, prioritize and execute and deliver results in a fast-paced environment.
• Positive, solutions-oriented attitude required .
• Strong project management across a matrix environment.
• Solid analytical and problem-solving skills.
• Proficiency with MS windows, Word, Excel and PowerPoint. Familiarity with Veeva and CRMs, a plus.

Other Characteristics:

• Ability to work independently and as part of a team and maintain high ethical standards of integrity and quality.
• Ability of having an innovative and dynamic approach to work.
• A self-starter able to work independently but comfortable working in a team environment.
• Ability to consistently exhibit Supernus Values in interactions with employees at all levels of the organization, vendors, customers and others.
• Capable of performing other duties as assigned by Management.
• Authorized to legally work in the United States without visa sponsorship

Physical Requirements/Work Environment/Travel Requirements:

• Occasional travel may be required for internal and external meetings.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or carrying objects. Sedentary work involves sitting most of the time.
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer screen, iPad, or other electronic device; and extensive reading.
• The worker is not substantially exposed to adverse environmental conditions.

Compensation:

At Supernus, we offer a competitive compensation package that reflects your experiences and contributions. The expected salary range for fully qualified candidates applying for this role is $115,000 to $125,000. This range is what the Company reasonably expects to offer for the position and is not reflective of the full compensation scale of the role. This range may be modified in the future. An individual's salary within the range is based on multiple factors, which may include and are not limited to education, relevant experience, knowledge, length of industry experience and organizational needs.

You also will be able to participate in a competitive benefits package, including but not limited to: health, dental, vision, paid time off, 401k company match, company paid life insurance and health and wellness benefits. The total compensation package for this position also includes other compensation elements such as stock equity awards, employee stock purchase programs and participation in our Company's discretionary annual bonus program.

Supernus Pharmaceuticals is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, protected veteran status, age or any other characteristic protected by law.