JHSCS Patient Services Supervisor

POSITION SUMMARY:

The ASC Patient Services Supervisor is responsible for supervising, training, and motivating team members. The ASC Patient Services Supervisor provides leadership, guidance, and supervision of their direct reports – including patient service coordinators (PSCs), OR Schedulers, or other entry-level staff -- to ensure the provision of safe, quality care in an efficient and productive manner. The ASC Patient Services Supervisor will have demonstrated proficiency in the skillsets required to perform the duties of their direct reports. Participates in the interviewing, hiring and orientation of new staff and the following training, competency assessment, and performance evaluation processes. The ASC Patient Services Supervisor will work in collaboration with the Nurse Managers, Director of Nursing and Administrator to implement workflows, ensure patient safety and address the patient experience. Assumes management responsibilities in the absence of the Administrator. Orders necessary office/front desk supplies via SAP.

Education : A. A. degree required. Experience beyond the minimum work experience requirement may be substituted on a 2 years’ experience for 1 year of education basis.

Work Experience : Three to five years in a clinic or hospital setting; prior supervisory experience preferred

Knowledge :

Understanding of ASC, physician office and/or clinical operations including appointment scheduling and registration, where appropriate

• Knowledge of third party insurance and accountable/managed care concepts

• Knowledge of physician billing, hospital billing, and regulatory requirements preferred

• Knowledge of computer applications such as Microsoft Office, EPIC, Kronos, and SAP

Skills:

• Excellent interpersonal communication skills

• Strong customer service focus for both patients/family and providers in the clinic

• Demonstrates initiative and leadership qualities

• Mature judgment and a high level of motivation and professionalism

• Analytical ability to evaluate practice metrics and make recommendations to improve

operating procedures

• Ability to prioritize and pursue multiple tasks in tandem

• Ability to represent clinic effectively at institutional level meetings and with outside entities

• Financial skills necessary to manage budgets and appropriately control expenses

Salary Range: Minimum 24.32/hour - Maximum 40.16/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.