Track & Trace Transportation Coordinator

Job Description

Job Description

Job Description:

• Responsible for proactive shipment monitoring, carrier communication, and transportation execution support.

• Monitors loads from pickup through delivery, identifies service risks, communicates exceptions to stakeholders, expedites delayed shipments, manages transportation inboxes and visibility systems, supports order changes, and ensures timely customer and plant communication to prevent service disruptions and customer shutdowns.

• Monitor shipments and identify exceptions.

• Contact carriers regarding late pickups, delivery risks, and appointment issues.

• Escalate service failures and coordinate recovery plans.

• Maintain transportation tracking dashboards and alert systems.

• Support order changes and load updates.

• Provide status updates to plants, customer service, and transportation managers.

• Document shipment exceptions and recovery actions.

• Support hypercare and customer-critical load monitoring.

• Experience monitoring shipments, identifying service issues, coordinating with carriers, and updating transportation systems.

• This role will focus on daily load tracking, issue escalation, operational reporting, and communication with plants and customers.

• Fast-paced transportation role supporting the Salt business

• Monitor dozens of daily shipments using FourKites

• Identify late shipments and review ETA updates

• Contact carriers for shipment status and delay details

• Prioritize urgent, delayed, or customer-critical loads

• Expedite late shipments when possible

• Communicate delays to Customer Service and other internal teams

• Code delay reasons and add commentary for KPI tracking

• Requires transportation experience, organization, and strong communication skills

• Schedule: Monday through Friday, 7:30 a.m. to 4:30 p.m.

Benefits:

Healthcare Insurance: Synectics offers eligible employees and their dependents healthcare coverage through BlueCross BlueShield of Illinois. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics. Premiums are subsidized by Synectics.

Dental Insurance: Synectics offers eligible employees and their dependents a dental plan through MetLife. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

Vision Insurance: Synectics offers eligible employees vision insurance through VSP. Eligibility begins on the 1st day of the calendar month following 60 days of continuous full time employment with Synectics.

401(k) Plan: The Synectics Inc. Investment Savings Retirement Plan. Synectics offers all employees who are 21 years of age or older the opportunity to invest in the 401(k) Plan on the first of the month following at least 1 calendar year after employment begins.

Synectics is an equal opportunity employer.

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities

Company Description

Synectics is a leading staffing and workforce solutions company dedicated to connecting exceptional talent with top organizations. We specialize in IT, engineering, finance, healthcare, and professional services recruitment, offering both contract and permanent staffing solutions. With a people-first approach, we focus on understanding the unique needs of our clients and candidates to create long-term, successful matches. Our mission is to empower businesses with the right talent while helping professionals achieve rewarding career opportunities