WorkForce Software, Senior Client Success Manager

WorkForce Software, an ADP company, is hiring a Senior Client Success Manager Are you looking to grow your career in an agile, dynamic environment with plenty of opportunities to progress? Are you a continuous learner who embraces ongoing training, development, and mentorship opportunities? Are you looking to be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights? If so, then this may be just the opportunity you've been searching for. Read on and decide for yourself. The world's largest companies – including 80% of the Fortune 500 – count on our WorkForce Software (WFS) suite of products. As a Senior Client Success Manager , you’ll drive meaningful, long‑term relationships with Workforce global enterprise clients by serving as their trusted advisor and advocate. You will own the client lifecycle—from onboarding through renewal—ensuring alignment to business goals, delivering measurable outcomes, and proactively identifying opportunities to enhance value. By leveraging data insights, cross‑functional collaboration, and a client‑first mindset, you will help clients maximize their investment while contributing to retention and growth. You’ll bring proven expertise and responsiveness to the table every day on a team dedicated to unparalleled excellence. We are passionate and committed to our current and future clients' success in the ever‑changing world of work. No two days are the same. You will manage a portfolio of enterprise clients while proactively monitoring client health, engagement, and satisfaction. You’ll partner across Sales, Support, Product, and Services teams to resolve issues, drive adoption, and ensure seamless experiences. From analyzing trends and leading client conversations to coordinating escalations and uncovering growth opportunities, you will balance strategic relationship management with hands‑on execution in a fast‑paced, client‑centric environment. To thrive in this role, you bring strong experience in client success, account management, or relationship management, along with the ability to navigate complex client environments. You are proactive, analytical, and comfortable using data to tell a story and drive decisions. You can influence without authority, communicate confidently with executive stakeholders, and manage competing priorities. In return, you’ll play a critical role in delivering client value, shaping client experiences, and contributing directly to business growth and retention. We also have a healthy dose of fun. Not only can you find a career here, but friendships that last in a company that values inclusion. A little about ADP We are a global leader in human resources technology, offering the latest AI and machine learning‑enhanced payroll, tax, human resources, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down‑to‑earth culture that welcomes ideas, encourages innovation, and values belonging. We’ve received recognition as a global Best Places to Work and a recipient of many prestigious awards for diversity, equity, and inclusion, including a DiversityInc Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about DEI at ADP on our YouTube channel: Apply now! WHAT YOU'LL DO: Responsibilities Client Partnership: You will own the success of your clients, acting as a strategic partner who wakes up every day focused on driving measurable customer outcomes and helping clients realize the full value of our products and solutions Lifecycle Ownership: You will own the end‑to‑end customer lifecycle—from onboarding through renewal—driving a proactive, outcomes‑focused approach by defining success plans, establishing clear KPIs, and ensuring accountability so customers consistently achieve their desired business outcomes Performance Management: You will oversee SLAs, product adoption, client satisfaction, and root cause analyses to ensure strong account performance Growth & Retention: You will identify and support expansion opportunities while strengthening retention strategies in partnership with Sales Cross‑Functional Collaboration: You will work closely with Product, Support, Services, and Sales teams to deliver seamless client experiences and continuous improvement Issue Resolution: You will lead client communications, including escalations, ensuring timely resolution and positive outcomes TO SUCCEED IN THIS ROLE: Required Qualifications 8+ years of experience in client success, account management, or relationship management 3–5+ years of experience in HCM, preferably in Workforce Management (WFM) or Time & Attendance solutions Strong business acumen with the ability to connect client goals to outcomes Experience managing complex, enterprise‑level client relationships Strong communication skills with the ability to engage executive stakeholders Analytical and problem‑solving skills with a proactive mindset The ability to travel up to 10‑15% with the potential for international travel Associates are expected to work a flexible hybrid model 3 days per week in the office. BONUS POINTS FOR THESE: Preferred Qualifications Experience in program or project management Familiarity with Salesforce or similar CRM platforms Experience working cross‑functionally across Sales, Product, Support, and Services Exposure to workforce technology or SaaS environments A college degree is great but not required. What's more important is having the skills to do the job. Other acceptable experiences could include: Experience noted above OR Military experience where skills including teamwork, adaptability, organization, and follow‑through will help you build team and client relationships, identify solutions, and achieve success.

YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights. Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences. Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress. Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner. Be your healthiest. Best‑in‑class benefits start on Day 1 because healthy associates are happy ones. Balance work and life. Resources and flexibility to more easily integrate your work and your life. Focus on your mental health and well‑being. We're here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another. Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live. Get paid to pay it forward. Company‑paid time off for volunteering for causes you care about. What are you waiting for? Apply today! Jobs.adp.com

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#LI-Hybrid Base salary offers for this position may vary based on factors such as location, skills, and relevant experience. Some positions may include additional compensation in the form of bonus, equity or commissions. We offer the following benefits: Medical, Dental, Vision, Life Insurance, Matched Retirement Savings, Wellness Program, Short‑and Long‑Term Disability, Charitable Contribution Match, Holidays, Personal Days & Vacation, Paid Volunteer Time Off, and more. The compensation for this role is USD $74,100.00 - USD $150,300.00 / Year* *Actual compensation will not be less than the applicable minimum wage or minimum exempt salary requirement under federal, state and local laws. Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance. Ethics at ADP ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values. #J-18808-Ljbffr ADP