Robotics Field Service Technician -- Injection Molding Automation

Job Description

Job Description

Day in the Life

Start your morning from our East Providence, RI base and head out to customer facilities across the Northeast and Mid-Atlantic—Maine, New Hampshire, Vermont, New York, Massachusetts, Rhode Island, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, and West Virginia—with occasional travel across North America. Youll arrive with company-provided tools and a dedicated work vehicle, power up the system, and bring automation to life. Some weeks include multiple overnight stays as you support customers on-site.

About Star Automation, Inc.

Since 1991, Star Automation, Inc. (Menomonee Falls, Wisconsin) has delivered automatic unloaders and custom automation that boost productivity, profitability, and safety for injection molders around the world.

What Youll Do

• Install, commission, and validate robotic unloaders and custom automation to specification and drawings.
• Oversee equipment erection and alignment to ensure company tolerances are achieved.
• Service and optimize installed systems: test, troubleshoot, and fine-tune performance at customer sites.
• Verify specs using gauges, meters, and electrical diagnostic tools.
• Deliver responsive technical support by phone and email; document issues and resolutions.
• Collaborate with internal teams to communicate product concerns and accelerate fixes.
• Train customer personnel on safe operation, preventive maintenance, and best practices.
• Complete all commissioning reports, service documentation, and customer records.
• Confirm installation acceptance criteria to initiate warranty coverage.
• Pitch in on special projects and additional duties as needed.

What You Bring

• High school diploma or GED plus 12 years of technical experience.
• Valid drivers license with a clean driving record.
• Hands-on skill with electrical/mechanical troubleshooting and industrial automation.
• Comfort reading blueprints, schematics, customer specs, and maintenance procedures.
• Clear written communication for reports and customer correspondence; confident verbal communication with customers and teammates.
• Math fundamentals: add/subtract/multiply/divide using whole numbers, fractions, and decimals.
• Reasoning skills to tackle practical problems with limited standardization; interpret written, oral, diagram, and schedule-based instructions.
• Proficiency with small hand/power tools and electronic test equipment; ability to operate standard office tech (computer, phone, copier, fax).
• Ability and willingness to travel frequently; international travel may occur.
• PPE as needed (e.g., safety glasses, steel-toed footwear).

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Requirements

• Regularly speak and hear; frequently stand, walk, reach overhead, and use hands to handle tools and components.
• Occasionally sit; occasionally stoop, kneel, or crouch; balance and climb when needed.
• Frequently lift/move up to 50 lbs.; occasionally lift/move 100+ lbs.
• Visual needs include close, distance, color, and peripheral vision; depth perception; and the ability to adjust focus.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment

• Frequent exposure to moving mechanical parts; outside weather; elevated work areas.
• Occasional exposure to fumes/airborne particles, chemicals, electrical shock risk, and vibration.
• Loud noise levels typical of industrial settings.
• Field-based role with regular customer site travel, occasionally outside the U.S.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule & Compensation

• Job Type: Full-time / 1st Shift
• Schedule: MondayFriday; overtime as needed
• Pay: Starting at $20.00$37.00 per hour (based on experience/qualifications)

Location & Travel

• Primary location: SAI office 960A Waterman Avenue; East Providence, RI
• On the road: Maine, New Hampshire, Vermont, New York, Massachusetts, New York, Rhode Island, Connecticut, New Jersey, Pennsylvania, Delaware, Maryland, Virginia and West Virginia; North America travel as needed.
• Company-provided tools and a vehicle for work-related travel.
• Expect periodic overnight trips, sometimes several nights in a week.

Benefits

• 401(k) with company matching
• Health, dental, and vision insurance
• Life insurance
• AFLAC
• Flexible spending account
• Holiday pay and paid time off

Tools & Technologies Youll Touch

• Gantry Robot
• Servo Motors
• Industrial Robot

Pre-Employment

• Applicant must give authorization for a background check (includes driving record) & pass a drug screening.

Explore Star Automation

Core Proficiencies

• Electrical Troubleshooting Skills
• Mechanical Troubleshooting Skills
• Machine Building/Assembling
• Troubleshooting Industrial Automation Equipment
• Machine Safety Inspections
• High School / GED