Account Representative - State Farm Agent Team Member

Full Time in Lakewood, WA ABOUT US Thank you for considering our career opportunities! My Mission Statement is Equal Opportunity does not mean Equal Access. I strongly believe that the success of my business relies on the success of my team. Therefore, I dedicate most of my time to supporting their growth and achievements. While we work hard in the office, we also like to have fun. We often organize games and competitions to keep things exciting, all while prioritizing our customers. Finding joy in our work is essential to me. Our work is not only significant for our team, but also for our community. Making a good decision about insurance can mean the difference between severe financial consequences and being protected from the risks we all face in life. With that, here's a little about the position and what we're looking for. ROLE DESCRIPTION As a Receptionist - State Farm Agent Team Member with Kao Xiong - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people will make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates. RESPONSIBILITIES Establish customer relationships and follow up with customers as needed. Answer phones and direct customers to the appropriate person for help if you're not able to help directly. Provide prompt, accurate, and friendly customer service. Proactively communicate with customers to deepen our relationship with them. Communicate with customers about their billing, required documents and help them maintain all the discounts they deserve. Use clear communication to efficiently meet the needs of customers while promoting the development of our business. QUALIFICATIONS Dedicated to customer service. Able to effectively relate to a customer, answer their questions, and anticipate their needs. Excellent communication skills to assist customers and coordinate with other agency team members. Proactive in problem‑solving. BENEFITS Hourly pay plus commission/bonus. Paid Time Off. Training & Development. Growth potential/Opportunity for advancement within my office. Valuable career‑building experience. #J-18808-Ljbffr