Federal Compliance Specialist - Full-Time, Hybrid as Needed

Job Description

Job Description

Federal Compliance Specialist -Must live in GA and be willing to commute to the Winder headquarters when needed.

About Us

StartCHURCH is a company dedicated to meeting the needs of pastors and ministry leaders who have a vision to make a difference in their communities by establishing new churches and ministries. StartCHURCH helps nonprofit organizations establish a legal foundation, as well as provides additional tools and services tailored to pastors and church leaders.

What You’ll Love About Us

• Great Company Culture. We want to help you grow and develop both professionally and personally.
• Work that Stays at Work. Genuine work/life balance matters here!
• Rest and Relaxation. 2 weeks paid time off, 2 flex days, 10 paid holidays, 1 week paid sick time, and flex-time.
• Health Benefits . Medical health insurance with a 30-day waiting enrollment period.
• Prepare for the Future. 401k Retirement plan with company match.
• Passion. We’ll help you start your own nonprofit or ministry at no cost.

What You’ll Do

The Federal Compliance Specialist provides expert-level guidance and document preparation for customers applying for tax-exempt status (i.e. federal income tax exempt). This role ensures an exceptional client experience by combining accuracy, efficiency, proactivity, and a service-minded approach that reflects StartCHURCH’s values. The Specialist is empowered to make a meaningful impact on clients’ journeys, not just prepare documents, by anticipating needs, resolving concerns, and providing expert guidance throughout the process. The Specialist works collaboratively with a team of specialists and leadership to deliver results that serve both our internal and external customers:

• Internal Customers – Individuals within or connected to our company, including colleagues, managers, and partners who help deliver our services to the end user.
• External Customers – Individuals and organizations that purchase and use StartCHURCH products or services.

All responsibilities are carried out with the intent to demonstrate excellence, honor the client, and advance the mission of the company.

As a Federal Compliance Specialist at StartCHURCH you will:

• Prepare IRS response letters for applications requiring additional information, clarification, or follow-up correspondence after submission.
• Produce a minimum of ten (10) complete federal document packages weekly.
• Communicate proactively with clients to ensure progress through each phase and timely submission of required materials.
• Maintain consistent, timely, and professional correspondence with clients through email, phone, and other approved communication channels to ensure an exceptional customer experience and positive impact on the client journey.
• Anticipate client needs and issues, taking proactive steps to keep the process moving smoothly.
• Manage sensitive client interactions professionally, including de-escalating concerns and resolving challenges with a positive approach.
• Collect, organize, and verify all supporting documents and data necessary for application completion.
• Manage, update, and maintain accurate records in all relevant database systems.
• Communicate effectively with internal teams to ensure smooth handoffs, collaboration, and service consistency.
• Interpret instructions and resolve issues by applying company policies and established procedures.
• Identify additional services that may benefit clients and assist them in exploring available options.
• Participate in departmental meetings, projects, and professional development activities.
• Follow all policies and procedures related to quality, health, and safety.
• Maintain proper care and use of assigned equipment and materials.
• Attend all required training sessions to develop relevant skills and knowledge.
• Perform other duties as needed to support customer satisfaction and quality assurance.

Key Performance Indicators: 

• Deliver all client federal documents within three (3) weeks
• Respond to all client emails and voicemails within one (1) business day
• Complete a minimum of 10 applications per week
• Maintain positive client satisfaction ratings as measured through feedback, correspondence quality, and overall customer experience

What We’ll Love About You:

• Spanish reading, writing, and speaking preferred
• Exceptional customer service and interpersonal skills.
• Ability to diffuse challenging situations and de-escalate frustrated or anxious clients.
• Excellent document preparation and formatting skills.
• Strong written and verbal communication.
• High attention to detail and organizational ability.
• Efficient time management and multitasking skills.
• Proficient computer and research abilities.
• Ability to handle sensitive and confidential information.
• Positive and professional phone presence.
• Flexibility, adaptability, and a growth-oriented mindset.
• Strong problem-solving and follow-through skills.
• Ability to follow detailed procedures and instructions with consistency.
• Proactive mindset to anticipate client needs and keep processes moving efficiently.
• Certified Document Preparer or similar certification preferred.
• Experience with MacOS, Slack, Zoom, Calendly, Adobe Pro, Wondershare, and Clockify preferred.

StartCHURCH provides reasonable accommodations to individuals with a disability in accordance with applicable law in both the application and employment stages. If you require any accommodation in completing your application for employment, please let us know by informing our Talent Acquisition team at  View email address on ziprecruiter.com . StartCHURCH is an e-verify employer.  EOE.