Front Office Specialist - Alpharetta Primary Care Extended Hours

Join WellstarHow would you like to work in a place where your contributions and ideas are valued? A place where you can serve with compassion, pursue excellence and honor every voice? At Wellstar, our mission is simple, yet powerful: to enhance the health and well-being of every person we serve. We are proud to have become a shining example of what's possible when the brightest professionals dedicate themselves to making a difference in the healthcare industry, and in people's lives.Work Shift: Various (United States of America)Job Summary:Core Responsibilities and Essential Functions:Customer Service:- In Adherence to our AIDET principles, the FOS will greet patients and guests in a warm, friendly manner in person or on the telephone; identifying self and practice.- Answering incoming calls; directing to appropriate personnel, taking messages when appropriate within the EHR, handling non-clinical processes, and scheduling patient appointments as requested.- Communicating quickly and often with patients, if there is a delay or wait for patient care.- Working with both clinical staff and providers in a team approach.- Managing patient call wait times; being alert to queues in the system, responding to voicemails and messages timely, offer options to call patients back, if they are on hold too longOperations/Revenue Cycle:- Registering/scheduling patients for appointments; ensuring patient insurance eligibility through Experion, checking in patients, scanning insurance cards and ID into the EHR, and ensuring completion of all necessary paperwork.- Collecting co-pays and any outstanding balances, adherence to the WMG LD90 cash management policy.- Managing cash allowance; verifying opening balance, ensuring all correct change and collections are made and accounted for, accurately balancing superbills/posting report with bank bag for each daily close.- Checking patients out; collecting any deductibles or self pay account balances, setting up payment arrangements on balances, and/or scheduling next appointment visitsAdministrative:- Coordinating with the clinic for pharmaceutical representatives, visitors, sample pick-ups, and other clinic requests- Other duties as assigned by management.Required Minimum Education: High school diploma or equivalent.Required Minimum Experience: 2 years administrative front office experience in a physician practice or health care setting Preferred Previous customer service experience RequiredJoin us and discover the support to do more meaningful work—and enjoy a more rewarding life. Connect with the most integrated health system in Georgia, and start a future that gives you more.