CDOC - Human Resources Specialist III (Wellness Concierge)

Job Title

This position is only open to Colorado state residents. This posting may be used to fill additional vacancies at this location. The position is eligible for Flexible Work Arrangements (FWA) after the initial training period. The FWA includes a hybrid workplace which is partly remote (work from home) and partly in office at our Headquarters location in Colorado Springs.

If your goal is to build a career that makes a difference and builds greater public confidence in good government, consider joining the dedicated people of the State of Colorado. Our professionals strive to support state government and the citizens of Colorado. Customer service is a key component for every position in state government as is the focus on ideas and ways to redesign the delivery of services in making state government more effective and efficient.

In addition to a great agency and rewarding, meaningful work, we offer:

• Distinctive career advancement opportunities throughout the state system;
• Strong, secure, yet flexible retirement benefits including PERA Defined Benefit Plan or PERA Defined Contribution Plan plus 401K and 457 plans. Member Contribution Rates Correctional Officers I-IV qualify as "Safety Officers" and are eligible for increased PERA benefits.
• Medical and dental health plans;
• Short and long term disability coverage;
• Paid life insurance;
• 11 paid holidays per year plus vacation and sick leave;
• Wellness program, tuition reimbursement, training opportunities and more.

Description of Job

The Employee Benefits Unit plays a critical role in the effective administration of the agency's comprehensive employee leave and benefits programs. This unit is responsible for ensuring the accurate management of employee benefits, Workers' Compensation, FMLA, and FAMLI leave, all while upholding compliance with state and federal regulations. The unit's primary goal is to support staff by providing expert guidance on leave policies, benefits administration, and regulatory requirements, ensuring that all employees receive equitable and timely access to the benefits and resources available to them. Additionally, we have developed the Employee Benefits Wellness Team to promote the overall well-being and mental health of the agency's staff by coordinating and delivering comprehensive wellness programs, peer support initiatives, and mental health resources designed to foster a well-supported and resilient workforce.

• Provide tailored wellness support designed to meet the unique needs of each staff member, family member, or retiree, offering resources and guidance to promote their overall well-being and resilience in the workplace;
• Maintain and provide excellent customer service to all stakeholders while building professional relationships with outside sources for the most up-to-date and beneficial resources available;
• Understand FML, FAMLI, Workers' Compensation, Short-Term Disability, and other protected leave to support staff navigation of leave and provide appropriate supplementary resources;
• Teach and assist staff about State Benefits, the BenefitSolver platform, and how outside resources may supplement and support their insurance and other benefit programs;
• Provide oversight of the CDOC staff peer support program – Employee Support Program (ESP) and the Volunteer Staff Chaplains, connecting facilities and staff with these resources as well as the Colorado State Employee Assistance Program (CSEAP) to support resilience and connectedness across our teams;
• Identify pipelines and create material, both electronic (email, web postings, etc.) and in hard copy format (e.g. flyers) to drive staff engagement and distribute wellness information across the organization;
• Support benefits administration including open enrollment, supplement program, qualifying life events, and new hire onboarding;
• Facilitate communication between internal and external stakeholders;
• Plan, execute, and evaluate communication methods and services;
• Collaborate with DPA and insurance professionals to monitor and influence insurance benefit needs;
• Solicit input from treatment providers and community partners to strengthen the services provided to employees;
• Attend DPA Benefits meetings and training as needed to stay up to date and knowledge of insurance and resources available at the state level such as the State of Health wellness program to be a subject matter expert and valued partner for State of Colorado Benefits;
• Provide rule interpretation, consultation, and guidance, as well as initiate and track improvements to the wellness initiative. This position will travel within the State of Colorado;
• Become a staff trainer and maintain certification;
• Travel to locations within the State of Colorado;
• Other duties as assigned.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

MINIMUM QUALIFICATIONS:

Six (6) years of Human Resources experience performing Employee Benefits and Wellness functions. -OR- A combination (that equals 6 years) of higher education from an accredited college and experience in Human Resources or relevant experience in an occupation related to the work assigned. Any work experience less than full time will be prorated. Experience must be clearly described, in your own words, within the work experience section of your application to meet this requirement. Positions held within CDOC must be separated by classification, dates, and duties or the application may not be accepted. Ensure that the 'Work Experience' section of the application is complete and contains all relevant work experience related to the position that you are applying for. This information will be used to help determine compensation for the position. 'See resume' statements cannot be accepted in lieu of the 'work experience' section of the application. Additional work experience will not be accepted after the job announcement close date for compensation purposes.

Required Competencies:

• Strong customer service skills;
• Ability to work independently, predict needs of customers and take initiative;
• Excellent written/verbal communication skills
• Self-directed, motivated, resourceful, and detail-oriented;
• Creativity and ability to be innovative;
• Excellent interpersonal skill with the ability to positively influence diverse audiences;
• Strong ability to collaborate and develop professional partnerships;
• Proficient skills in Microsoft Office: Word, Access and Excel and Google Suite;
• Strong problem-solving skills;
• Ability to remain flexible and handle a large workload;
• Ability to be a strong team member;
• Ability to read and comprehend the English language;
• Ability to effectively communicate fluently in English both verbally and in writing;
• Ability to create accessible documents and technical content that follows plain language guidelines with accessibility in mind.

Preferred Qualifications:

• Experience with Employee Benefits;
• Experience with Employee Leave including FMLA, FAMLI, HFWA, and PWFA;
• Experience with Employee Wellness programs and understanding of wellness in high-stress corrections environments;
• Professional experience in the Fair Labor Standards Act, HIPAA, Family/Medical Leave Act, and the Workers Compensation Act;
• Experience in gathering, researching, interpreting, and reporting statistical data;
• Strong working knowledge of governmental benefits and leave processes;
• Any HR-related certifications such as SHRM-CP/PHR;
• Advanced education in psychology or sociology;
• Any Wellness-related certifications such as HRSI Workplace Wellness Certification or Master Resilience Trainer Certification;
• Any specialized certifications in Mediation or Restorative Justice;
• Proficient with Adobe Captivate, Canva, and/or other presentation software;
• Bilingual - Ability to effectively communicate fluently in Spanish both verbally and in writing;
• Experience developing curriculum and giving presentations and training, both in-person and virtual.

IMPORTANT INFORMATION

The Assessment Process: Your application will be reviewed to determine if you meet the minimum Qualifications (MQ's). Applicants that meet MQ's will be included in the Comparative Analysis process. Colorado Revised Statutes require that state employees are hired and promoted through a comparative analysis which may include, but is not limited to, a suitability screening, eSkills Assessment, oral assessment, written performance assessment or it may include a review of your application material and your responses to any supplemental questions by a Subject Matter Expert (SME) to assess and rank applicants in order to establish an eligible list for referral to the hiring manager for final consideration.

Be sure the 'Work Experience' section of your application is complete and specifically addresses your qualifications, experience, and accomplishments as they relate to the Description of the Job, Minimum Qualifications, Required Competencies and Preferred Qualifications as listed above. Resumes and 'see resume' statements will not be accepted in lieu of the 'Work Experience' section of the application. Failure to include adequate information or follow instructions by