Loan Officer Assistant

Position Overview The Loan Officer Assistant provides support to CrossCountry Mortgage, LLC’s mortgage loan officers in their daily duties to increase loan production levels. The role works directly with customers, loan officers, and processors to ensure a positive customer experience and facilitate timely loan closings. Job Responsibilities Assist in reviewing mortgage loan applications and documentation, including phone, computer, printing, copying, scanning, emailing, and overnighting documents. Review mortgage loan disclosure packages and deliver them to the borrower. Create rate disclosure and re‑disclosure packages and deliver them to the borrower. Review documents and entire loan files to identify deficiencies, notifying the mortgage loan officer and/or loan processor. Clarify or correct information and obtain additional details via phone or email, as needed. Provide general clerical and phone support to loan officers and/or loan processors. Collaborate with management to support various stages of lending and processing. Assist in managing a pipeline that includes conventional, FHA, VA, USDA, 203K, and reverse mortgage products. Deliver appraisals and/or property valuations to the borrower and obtain proof of receipt. Track outstanding items on all loan files and follow up with customers to ensure timely receipt of necessary documentation. Facilitate timely loan closings by working directly with the title company and customer to schedule. Qualifications and Skills High School Diploma, GED, or equivalent. Minimum of 1 year of mortgage‑related experience, including customer contact. Previous sales support experience (preferred). Salesforce experience (preferred). Excellent communication and customer service skills. Excellent prioritization and time‑management skills. Proficiency with Microsoft Office applications. Benefits Medical, dental, and vision coverage. 401K retirement plan. Company‑provided short‑term disability. Employee assistance program. Wellness program. Competitive compensation plan. Equal Employment Opportunity Statement CrossCountry Mortgage, LLC supports equal employment opportunity in hiring, development and advancement for all qualified persons without regard to race, color, religion, religious creed, national origin, age, physical or mental disability, ancestry, marital status, uniformed service, covered veteran status, citizenship status, sex (including pregnancy, childbirth, and related medical conditions, and lactation), sexual orientation, gender identity, gender expression, transgender status, domestic violence victim status (where applicable), protected hair style or texture, genetic information (testing or characteristics), or any other protected status of an individual or because of the individual’s association with a member of a protected group or any other characteristic protected by federal, state, or local law (“Protected Characteristics”). The company is committed to fostering, cultivating and preserving a culture that welcomes diversity and inclusion. #J-18808-Ljbffr CCM CrossCountry Mortgage, LLC