Desktop Support Specialist

Job Description

Job Description

Desktop Support Specialist

Canopy, Draper, UT

About Us

Canopy is a fast-growing SaaS company in Draper, Utah building simple, powerful software for accounting firms. We're on a mission to help accountants build an autonomous firm — giving them back the time and tools they need to focus on what matters most: their clients.

We believe the accounting industry deserves world-class software, and we're building exactly that. Our Practice Management Suite is purpose-built for firms that want to work smarter, grow faster, and deliver more value to the people they serve. We place a strong emphasis on delighting our customers, spotting and solving problems, and being good people along the way.

Click here to see why our clients (and investors) love Canopy.

Interested in learning more about Canopy & the industry? Check out our blog here where you can find great information on our product features, industry news, practice management, and more!

The Opportunity

We are hiring a Desktop Support Specialist to ensure our onsite technology and collaborative spaces are seamless, functional, and ready for high-stakes work. At Canopy, our IT team does more than just reset passwords; they are the architects of our physical and digital workspace. From mastering the macOS ecosystem to engineering the perfect conference room setup, you will be the go-to expert for all things hardware and software. We love technicians who are proactive, handy with a toolkit, and thrive in a fast-paced environment where no two days are the same. If you enjoy a mix of deep technical troubleshooting and active, hands-on physical projects, we'd love to hear from you!

This is a hybrid position in Draper, Utah (M, W, F in-office). 

What You'll Do

• Ticket Management: Rapidly resolve incoming support requests via our ticketing system, balancing immediate "break-fix" needs with long-term projects.
• Physical Infrastructure: Lead onsite "build" projects, including mounting TVs, speakers, and projectors, as well as running/terminating cables through ceilings and conduits.
• Provision, deploy, and manage Mac hardware through JAMF Pro and Apple Business Manager. Inventory all systems using Snipe-IT.
• Google Workspace Administration: Manage user accounts, groups, and permissions within the Google Workspace Admin Console.
• Lead the technical side of new employee onboarding, including account setup, software provisioning, hardware configuration, and a smooth first-day experience.

What We're Looking For

• 1–3 years of experience in desktop support, or IT helpdesk
• Ability to lift 50 lbs, climb ladders safely, work in tight spaces (under desks/server closets) and above ceiling cable runs
• Excellent customer service and communication skills – able to explain technical issues clearly to non-technical users
• Ability to prioritize tasks effectively to finish the things that really matter without being sidetracked.

Bonus Points 

• Experience with Jamf Pro, Apple Business Manager, and Ubiquiti
• Excellent communication skills and empathy for end users

We know many women do not apply for a job if they don't perfectly fit the description. We want you to apply anyway.

Why You Want to Work Here

???? Flexible Paid Time Off - you're actually encouraged to use, plus 10 company holidays! 

❤️️‍???? Health Benefits - including Medical, Dental, and Vision and an HSA Match. 

???? 401(k) - we match 100% up to 3% of your contribution. Eligibility is immediate with 100% vesting.

???? Mental Health -  all employees have access to Impact Suite & to our Employee Assistance Program (EAP).

???? Paid New Parent Leave & Birthing Parent Leave - so you're able to care for your little ones.

➕ Supplemental Benefits - including 100% company paid Basic Life & AD&D insurance and long & short-term disability coverage.

???? Nectar - our peer-to-peer recognition program to help our employees recognize the amazing work being done by other Canopians!

???? Company Events - including monthly company-wide meetings, summer parties, and more.

???? ERG Committees - to plan initiatives around continuing education, community outreach, recruiting, onboarding, and more.

☕ Fully-stocked kitchen - Keto? Vegan? Flexitarian? Mandalorian? We've got you covered. 

Our Values

We approach our work every day with a few things in mind:

???? Own - We own this place! We focus on outcomes, holding ourselves & each other accountable.

???? Win - We win by delighting our customers with the very best products and services.

???? Do Good - We work hard to be good people!

???? Embrace Curiosity & Candor - We approach everything with curiosity & we understand that candor is kindness and give the gift of feedback.

???? Act Startup Fast - We know the best way to become a world-class company is to always act like a tiny startup: fast, hungry, intense, and scrappy. But especially fast.

To learn more about us & our values, click here.

Interviewing @ Canopy

Application processes can be a little stressful. Here are the stages of a typical interview process at Canopy:

• Once your application is received, we will review it and get back to you if we feel like it's a mutual fit! 
• 20-minute phone call with the People Team
• 30-minute video or in-person interview with the Hiring Manager
• 1-3 rounds of interviews, depending on the role
• Final Interview

Interview processes can vary depending on the role. The People Team will give you a role-specific overview of the process during your first phone call. 

Remember : This is your interview too! We know candidates are evaluating us just as much as we are them. We encourage you to bring questions to each of your interviews—our hiring teams will always make sure to save time for questions at the end! 

Canopy is an equal-opportunity employer. Canopy provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, national origin, sexual orientation, gender identity or expression, age, disability, genetic information, marital status, or veteran status.