Future Opening: Customer Retention Specialist - State Farm Agent Team Member

Future Opening: Customer Retention Specialist - State Farm Agent Team Member Replies within 24 hours Simple IRA matching Simple IRA Commissions Bonus based on performance Health insurance Opportunity for advancement Paid time off Signing bonus About Us At Vonnie McDonald State Farm, we are proud to be a trusted State Farm agency committed to helping our community protect what matters most. Our team is driven by values of integrity, personalized service, and teamwork. We believe that our success comes from the dedication and passion of every team member, and we strive to create a supportive environment where everyone can grow professionally and personally. If you are motivated, eager to learn, and passionate about helping people, we would love to have you join us as we make a difference - one client at a time. You May Be a Great Fit as a Customer Retention Specialist at Vonnie McDonald - State Farm Agent if: You are the person people call first when life goes sideways—calm, steady, and ready to help. You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you. You are a natural relationship-builder who earns trust quickly and keeps it. You listen first, then guide, making customers feel understood while confidently recommending solutions. You are compassionate under pressure and can guide someone through their worst day with clarity and empathy. Location Address Lancaster, OH 43130 Seeking a Customer Retention Specialist To support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance. Responsibilities Communicate with existing customers regarding renewals and coverage options. Review accounts and assist with updates or changes as needed. Identify opportunities to enhance customer satisfaction and engagement. Maintain accurate records and documentation of interactions. Collaborate with team members to meet retention and outreach objectives. Qualifications Strong interpersonal and problem-solving abilities. Effective communication and listening skills. Detail-oriented with a focus on customer experience. Previous experience in customer service or account management preferred. Must be able to obtain applicable state insurance licenses. Compensation $15.00 - $20.00 per hour Do you want to work with someone who will help you achieve your goals? We are a growing agency with big dreams and lots of potential. We attribute our success to a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and has fun while doing it! If you are self-motivated, possess an entrepreneurial spirit and have a desire to win and achieve results, please consider joining our team. About Our Agency Our mission is to help people manage the risks of everyday life, recover from the unexpected, and realize their dreams. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insurance, Crop Insurance, Health Insurance, and Renters Insurance. Our office is located in Lancaster, OH. If you want a career, not a job, then we encourage you to apply. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees. Join a community of good neighbors Make a difference in your community every day Gain confidence and grow your career Earn benefits and rewards that are second to none #J-18808-Ljbffr Mcdonaldinsurancegroup