Full-Time Intake Coordinator

Have you ever had to navigate immigration law yourself, or witnessed a loved one go through the unnecessarily stressful and confusing immigration process? Are you extremely passionate about immigrants’ rights and being part of a thriving team that shares your passion? Are you a people person who loves making sure someone knows they are heard and well cared for? Does it fulfill you to know you can make a difference in the lives of not only clients but your coworkers, too? Does it sound exciting to be in an important position to triage someone’s urgent needs and get them answers? Do you want the opportunity to work most of the time remotely? Are you excited to use your excellent communication and organization skills to explain the value of working with our office to potential clients and ensure we’re always improving how we interact with clients, potential clients, and one another? If you answered yes to the above, could you be our new superstar intake coordinator? We are a Berkeley-based immigration law office specializing in family-based immigration, consular processing, naturalization, immigration court/removal defense, asylum, U visas, waivers, DACA, and federal district court litigation. We are a small, but close and collaborative team working mostly remotely. We are determined to find the right fit for our exceptional team. Please read through our description, and if it calls to you, and you feel excited to meet us and find out more, you may be our perfect candidate! We believe team members need to trust one another and hold themselves and their teammates accountable. We welcome each person’s feedback and value a balance between owning our caseloads and tasks and working collaboratively. We appreciate and value each team member and each role in our office. Our team members are problem solvers who use creativity and passion to bring new ideas and find ways to constantly improve our systems and procedures, ensuring we are giving our absolute best to clients. Please only apply if you are excited about honing your skills and constantly learning! Our office was founded based on a passion for immigrants’ rights, providing impeccable representation to clients and making sure that at each step, clients know how much we care. Each team member is here because they share this vision. Working with clients who have endured trauma and are facing overwhelming challenges takes an emotional toll and is something to be especially aware of in the intake coordinator role. We often let off steam by, when appropriate, being goofy and interjecting a lot of humor! We also promote identifying ways to not only take good care of ourselves, but of one another. To this end, we hold periodic group trauma trainings. We believe in creating and following proven systems, and we are goal-oriented. When we work, we work hard. But we also value time away from work and promote a healthy work-life balance so that we can recharge and be at our best for clients and one another. Summary Of Who We Are Looking For The intake coordinator’s role is critical, given that this is often the very first impression people get of our law office. It’s so important, we’re going to say it again. The intake coordinator is the first impression our potential clients get of our office and often the first voice current clients hear on the phone. This is such a vital role! Our intake coordinator is completely fluent in both written and spoken Spanish and has strong oral and written communication skills in both languages. The intake coordinator is empathetic and loves interacting with people from all backgrounds. They can communicate effectively and with warmth with clients, potential clients, team members, and/or anyone who contacts our office. Responsibilities Own the intake process, recognizing its sales element from the first contact to when the client hires us. Answer phone calls, respond to emails, and manage appointments for fellow team members. Occasionally take payments when the billing clerk is unavailable. Respond effectively to questions and ensure clients receive whatever they need. Review lead‑management reports with operations, analyze trends, and make recommendations for marketing targets and general improvements. Assist the team with ongoing projects such as building and perfecting policies, procedures, and designing informational handouts. Qualifications Fluent in written and spoken Spanish. Strong oral and written communication skills in both Spanish and English. Empathetic and comfortable interacting with people from all backgrounds. Ability to communicate effectively and warmly with clients, potential clients, team members, and other contacts. Compensation $15 - $20 per hour #J-18808-Ljbffr Stouffer Law