L&D Support Specialist
Nesco Resource
Learning & Development Support Contractor
The Learning & Development (L&D) Support Contractor would supplement the Concord site L&D Team and is responsible for supporting the creation, coordination, and implementation of learning solutions for the Concord, NC manufacturing site. The L&D Associate will partner with Concord L&D associates to perform ServiceNow requests, manage functional area Training Matrices, support training material creation and revision, and assist with the management of requests received via the CONC_LD team email address.
Qualifications:
- Global initiatives and implementations (QMS i3 standardization; ObserveIQ Digital OJT; Learning Plan streamlining efforts, curricula architecture initiatives)
- Maintaining steady support of Concord site initiatives and site manufacturing milestones.
- Ensure uninterrupted support of Concord manufacturing.
- Assist in management of 36 functional area training matrices.
- Review with teams, update/revise, review in QDocs, approve in QDocs.
- Assist/support with course and curricula periodic reviews
- Run LMS reports to support site quality management investigations / assist with report requests
- Assist/support L&D Team email address (site requests) to send to Conduent or manage on a local site level.
- Support ServiceNow requests:
- Creation/management/cancellation of instructor-led classes
- Deactivation/retirement of courses
- Due date extension projects / trending
- Instructor-led classes scheduling with Conduent
- Turning on contractor learning plans
- Assisting in assignment / unassignment of curricula for teams
- Support / revise training materials (OJTs, Instructor-led trainings, etc.)
- Run assignment profile streamlining project
- Run streamlining projects: functional area mapping; assessment/exam mapping; OJT curriculum architecture mapping.
- Coordinate instructor-led classes (visitor registration, rosters, arranging rooms, creating and sending out surveys)
- Manage / coordinate post-instructor-led training surveys.
- Organize data and process metrics.
- Work with teams to update / upgrade training, depending on survey results.
Vacancy posted 5 days ago
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