Store Manager

The Store Manager is responsible for delivering an exceptional luxury client experience, developing a high-performing team, and driving the commercial and operational success of the Madison Avenue boutique. This leader sets the standard for personalized service, clienteling, team development, and store execution. They maintain a strong presence on the selling floor, build lasting client relationships, and coach the team to deliver consistent results independently. Key Responsibilities Client Experience & Clienteling Model an elevated, personalized luxury experience and maintain a visible presence on the selling floor. Coach the team on client engagement, styling, product storytelling, cross-selling, and closing. Build and maintain relationships with high-value and long-term clients. Establish expectations for outreach, appointments, follow-up, retention, and CRM engagement. Develop local partnerships, events, and business opportunities that generate new and repeat clientele. Maintain exceptional hospitality, product knowledge, store presentation, and service standards. Recruit, onboard, coach, develop, and retain a high-performing luxury retail team. Set clear expectations and provide timely, specific, and constructive feedback. Conduct regular coaching and development conversations focused on selling, clienteling, and leadership capabilities. Address performance concerns promptly and professionally. Identify high-potential talent and support succession and career development. Maintain appropriate staffing and scheduling based on client traffic and business needs. Commercial Performance Own store performance against sales goals, prior-year results, and key retail KPIs. Analyze traffic, conversion, transactions, ATV, UPT, and clienteling productivity. Translate business results into clear strategies, coaching priorities, and action plans. Identify performance gaps early and implement solutions to improve traffic, conversion, retention, and client spend. Ensure each team member understands their individual contribution to overall store performance. Operations & Brand Standards Oversee daily operations, including opening and closing, cash handling, inventory, shipments, transfers, returns, scheduling, and reporting. Ensure administrative responsibilities are completed accurately and on time. Maintain a polished luxury environment across windows, product displays, fitting rooms, and back-of-house areas. Ensure compliance with company policies, procedures, visual direction, and operational standards. Communicate business, staffing, client, and operational risks promptly, along with recommended solutions. Partner effectively with regional leadership, Human Resources, Visual Merchandising, Operations, and other corporate functions. The Store Manager is expected to: Place the client experience at the center of every decision. Lead from the selling floor and consistently model luxury service. Develop strong sellers and future leaders through coaching and accountability. Build a positive, professional, and results-oriented culture. Communicate expectations clearly and address concerns early. Anticipate client, talent, operational, and business needs. Treat sustainable commercial performance as the result of exceptional service, client development, and team leadership. Qualifications 5+ years of progressive retail leadership experience, preferably within luxury fashion, premium retail, hospitality, or another service-driven environment. Previous Store Manager experience strongly preferred. Demonstrated success delivering an elevated luxury client experience. Proven ability to recruit, coach, develop, and retain high-performing teams. Strong clienteling background and ability to build long-term client relationships. Knowledge of the New York luxury market is highly desirable. Strong commercial acumen and understanding of retail KPIs. Excellent communication, organizational, and leadership skills. Ability to work a flexible retail schedule, including weekends and key business periods. We are an Equal Opportunity Employer committed to fostering an inclusive workplace. Employment decisions are made without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Reasonable accommodations are available for qualified individuals with disabilities throughout the recruitment and employment process. #J-18808-Ljbffr