SLA-Driven Call Center Operations Manager

ASM Research, An Accenture Federal Services Company

A federal services provider is seeking a Call Center Operations Manager in Santa Fe, New Mexico. The successful candidate will oversee daily operations, ensuring high-quality outreach and compliance with federal privacy standards. Responsibilities include managing staff, optimizing workflows, and generating performance reports. Requires a bachelor's in a relevant field, with 7-10 years of relevant experience, including 5 in project management. Compensation ranges from $111,400 to $150K, reflecting various factors. This position is critical for maintaining operational efficiency and compliance. #J-18808-Ljbffr

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Vacancy posted 4 days ago

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