Front Desk Agent

Job Description

Job Description

Position Objectives 

This position may also be known as Front Desk Agent!

A Front Office Host is responsible for greeting guests upon arrival and making them feel welcome and comfortable during their stay. A Host’s priority at all times is to engage with guests in a caring and positive manner, using active listening skills to understand the needs and wants of guests – wherever possible, getting to know them and their preferences on a personal level. A Host is a key contact person and resource for guests throughout their stay and should demonstrate creative problem solving. This position may also be required to assist with valeting of guest vehicles as required to assist Guest Services. A Host also plays the important role of ensuring that guest departures are a smooth process by taking the opportunity to address any guest issues or concerns they may have had during their stay.

Qualifications

• Must be eighteen (18) or older
• Must have a valid Kansas Driver’s License 
• Must have a flexible schedule with the ability to work weekends and holidays 
• Preferred 1 years’ experience in the guest services, front desk, or related profession 
• Demonstrated experience in exercising confidentiality and integrity 
• Strong communication skills
• Detail-oriented
• Comfortable with technology and good computer skills
• Ability to handle basic financial transactions
• Professional appearance and demeanor required

Education & Skills 

• Preferred ; Associates Degree in Hospitality, Business or other related field
• Required ; extensive experience using Microsoft Office Applications, Outlook, Internet, and other Microsoft Office products  
• Required ; mathematical skills that require the ability to add, subtract, multiply and divide
• Required ; effective oral and written communication skills in order to interact with all employee levels and guests within the hotel
• Required ; Ability to multi task, prioritize and handle conflicting demands
• Required ; Flexible with the ability to adapt to a rapidly changing priorities and situations
• Required ; Sold under pressure, professional and able to maintain composure in handing complaints and other feedback 
• Required ; Ability to meet deadlines without compromise