Heavy Equipment Field Service Diesel Technician

Heavy Equipment Field Service Diesel Technician Job Category: Service Requisition Number: HEAVY005911 Location : Windsor, CO (Wagner Equipment Co.) Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner. Benefits include: PTO Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays Medical, dental, and vision insurance; Life and AD&D Insurance Retirement Plans - 401K and Roth 401K, company contribution up to 7% Tuition Reimbursement Employee Assistance Program (EAP) CEFCU - Payroll deductions savings, accounts, loans, VISA card, and more Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans Pay : Pay Rate: $32.00 - $57.00 per hour. Pay is dependent on education and experience. Sign-on & Referral bonus opportunities: $3,000 (details given during interview) Overview The Field Service Technician works with some direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.” Essential Functions: Maintains truck and crane inspection logs daily Completes CAT service reports daily with legible grammar and appropriate SIMS code Transmits photos, timecards, service reports, and other information via e-mail Maintains good customer records on assigned jobs Maintains credit card receipts for accounting Collaborates with Service, Product Support, and Sales to meet customer needs Communicates with customers about diagnosis, repairs, parts, and concerns Teaches and coaches other technicians in the field Promotes Wagner Equipment Co. to customers Accurately troubleshoots and repairs CAT equipment on first attempt Reads and applies electrical and hydraulic schematics Safely rigs or hooks components for lifting Removes, repairs, and installs major components in varying configurations Maintains tooling in good working order per MSHA and OSHA Makes field warranty determinations and communicates decisions to customer and dispatcher Maintains service vehicle in safe condition Other duties as assigned by manager Required Education and Experience: High School Diploma or GED Relevant CAT-related courses 3+ years’ experience servicing heavy equipment DOT Health Card Class D Driver’s License MSHA License 1+ years administrative/clerical experience 3+ years customer service experience 3+ years sales experience Physical Demands & Competencies: Standing, walking, talking, sitting, use of hands & hearing Ascending or descending ladders, stairs, etc. Heavy lifting up to 100 pounds or more Data entry, communication, reasoning, organizational, math skills Safety and product knowledge Basic knowledge of Microsoft Word and Outlook Intermediate knowledge of DBS and ET/SIS/SIS Web/STW Ability to work independently Well-rounded knowledge of CAT equipment Work Environment: Noise: Loud Indoors and outdoors Travel Requirements: 75%–100% Other Duties: Offers are contingent upon pre-employment screenings (background checks, drug/alcohol testing, fit-for-duty, and other screenings). Equal Opportunity: Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer. #WTECH #J-18808-Ljbffr