General Manager - QSR

Job Description

Job Description

Position Overview

We are seeking an experienced and highly motivated General Manager to lead a high-volume Quick Service Restaurant in LaGrange, GA. This is an excellent opportunity for a proven QSR operator who has extensive experience managing fast-paced restaurant operations, developing teams, controlling costs, and driving strong sales and profitability.

The ideal candidate is a hands-on leader who understands the demands of high-volume QSR operations and can consistently deliver excellent guest service while maintaining operational standards. The GM will have full responsibility for the restaurant's day-to-day performance, including people, operations, financial results, food safety, and guest experience.

Key Responsibilities

Restaurant Operations

• Lead all day-to-day restaurant operations in a fast-paced, high-volume QSR environment.
• Ensure consistent execution of company standards for food quality, speed of service, cleanliness, and hospitality.
• Maintain strong operational discipline during peak periods while ensuring an exceptional guest experience.
• Monitor restaurant performance and quickly identify opportunities for improvement.
• Ensure compliance with food safety, sanitation, health department, and company standards.
• Manage opening, closing, and daily operating procedures.

Team Leadership & Development

• Recruit, interview, hire, onboard, train, and retain high-performing restaurant employees.
• Lead, coach, and develop Assistant Managers, Shift Leaders, and hourly team members.
• Build a strong leadership pipeline and prepare high-performing employees for advancement.
• Establish clear expectations and hold team members accountable for performance.
• Conduct coaching, performance evaluations, recognition, and corrective action when necessary.
• Create a positive, team-oriented culture focused on accountability and operational excellence.

Sales & Financial Performance

• Take full ownership of restaurant sales, profitability, and overall financial performance.
• Manage labor costs, food costs, inventory, waste, and controllable expenses.
• Analyze P&L statements and key performance indicators to identify trends and improvement opportunities.
• Develop and execute action plans to increase sales and improve profitability.
• Ensure staffing and scheduling align with business demands and labor targets.
• Monitor inventory levels, ordering, food usage, and product costs.

Guest Experience

• Lead by example in delivering fast, friendly, and consistent service.
• Resolve guest concerns professionally and promptly.
• Monitor guest feedback and identify opportunities to improve customer satisfaction.
• Maintain strong standards for order accuracy, speed of service, food quality, and restaurant cleanliness.
• Build a culture where the guest experience is a priority for every team member.

QSR Leadership

• Maintain strong execution during high-volume rush periods.
• Ensure appropriate staffing levels and deployment throughout each shift.
• Monitor drive-thru and/or counter-service performance where applicable.
• Improve speed of service, order accuracy, throughput, and overall restaurant efficiency.
• Utilize operational reports and restaurant technology to make informed decisions.
• Stay actively involved on the restaurant floor and lead from the front.

Qualifications

Required

• 5+ years of progressive restaurant management experience , with significant experience in QSR operations.
• Proven experience as a General Manager or senior restaurant leader in a high-volume Quick Service Restaurant.
• Strong understanding of restaurant P&L, labor, food cost, inventory, and sales management.
• Demonstrated ability to recruit, train, coach, and develop restaurant teams.
• Experience managing large hourly workforces in a fast-paced environment.
• Proven track record of improving restaurant performance and achieving operational goals.
• Strong communication, leadership, organization, and problem-solving skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.

Preferred

• Experience managing a high-volume drive-thru operation.
• Multi-unit or Area Manager experience is a plus.
• Experience with major QSR brands is strongly preferred.
• ServSafe or Food Protection Manager certification preferred.
• Experience with restaurant scheduling, POS, inventory, and labor-management systems.

Ideal Candidate Profile

The ideal candidate is a career QSR operator who understands that successful restaurants require strong leadership, consistent execution, and hands-on involvement.

We are looking for someone who:

• Has extensive QSR management experience.
• Has successfully operated high-volume restaurants.
• Knows how to manage through peak periods and staffing challenges.
• Understands labor, food cost, inventory, and P&L management.
• Develops managers rather than simply managing hourly employees.
• Holds teams accountable while maintaining a positive culture.
• Uses data and restaurant KPIs to drive decisions.
• Is comfortable being highly visible and hands-on in the restaurant.
• Takes ownership of the restaurant's results and team development.

What We Offer

• Competitive compensation based on experience
• Performance-based bonus opportunities
• Medical and other benefits
• Paid time off
• Employee discounts
• Career advancement opportunities
• Opportunity to grow with a strong QSR organization

If you are an experienced QSR leader who knows how to run a high-volume restaurant, build strong teams, control costs, and drive results , we would like to hear from you.

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.

Company Description

The Restaurant Zone is a leading hospitality recruitment agency specializing in connecting top-tier talent with restaurants, hotels, and hospitality groups across the United States. We partner with growing brands and established operators to deliver high-quality candidates for management, executive, and specialized roles. Our team combines industry expertise, a vast candidate network, and a results-driven approach to help businesses build strong, reliable teams. At The Restaurant Zone, we focus on speed, quality, and long-term fit—ensuring both clients and candidates succeed.