Passenger Service Supervisor

Fire Service Supervisor Johnson Controls creates smart, healthy, and sustainable environments by helping customers protect people, property, and critical operations. As a Fire Service Supervisor, you will lead a field service team that delivers high-quality, on-time service while supporting safety, customer satisfaction, and service growth. Role Overview This role is responsible for leading, coaching, and developing field service technicians so work is completed safely, efficiently, and to a high standard. You will balance team leadership, customer communication, dispatch coordination, and operational follow-through to keep service commitments on track and identify opportunities to grow the business. Key Responsibilities Lead, coach, and develop a team of field service technicians through goal setting, one‑on‑one coaching, performance reviews, training, and mentorship. Plan, prioritize, and dispatch service calls in partnership with coordinators to optimize routing, workload, and response times. Build strong customer relationships that support customer satisfaction, retention, and service growth opportunities. Promote a strong safety culture by supporting safety training, job hazard analysis, incident investigations, and compliance with company and regulatory standards. Track and report service metrics such as response time, first‑time fix rate, backlog, and on‑time completion, then act on the results. Ensure service documentation, work orders, and reporting are accurate, complete, and submitted in a timely manner. Manage resources to improve efficiency, reduce costs, and support service profitability. Collaborate with sales, installation, engineering, and operations teams to resolve escalations and deliver a seamless customer experience. How You Will Do It Own outcomes with accountability, safety, and integrity by setting clear expectations and following through on service quality, team leadership, and customer commitments. Focus on what matters by staying close to the work, removing obstacles for technicians and customers, and keeping priorities aligned to service needs. Improve every day by using performance data, candid coaching, and practical problem‑solving to strengthen delivery and reduce recurring issues. Win as one team by building trust across sales, installation, engineering, operations, and field service so customers experience consistent support. Qualifications High school diploma or equivalent. Minimum 2 years of leadership experience in Fire systems/services/building automateion, field service, maintenance, or a related technical environment. Strong mechanical and electrical aptitude. Excellent communication, coaching, negotiation, and conflict resolution skills. Ability to manage multiple priorities in a fast‑paced, customer‑focused environment. Proficiency with scheduling systems, data reporting, and basic analytics tools. Valid driver’s license with a clean driving record and the ability to travel locally to customer sites. Ability to work in field environments, perform physical tasks, and lift up to 50 lbs. Nice to Have Technical degree, certifications, or relevant college coursework. NICET or other industry credentials. Experience in fire protection, fire service, or a similar field operations environment. HIRING SALARY RANGE: $94,600-$130,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. This position includes a competitive benefits package. For details, please visit the About Us tab on the Johnson Controls Careers site at Why Join Us Join a team that values safety, teamwork, and continuous improvement while helping customers protect critical operations. Johnson Controls offers a competitive benefits package including medical, dental, and vision coverage, a 401(k) with match, paid time off, and holidays. Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non‑discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here. Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission‑critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. #J-18808-Ljbffr