GENERAL CLERK II

Job Description

Job Description

QC is seeking a dedicated and experienced Referral Clerk to work onsite at Hanscom AFB

Background :
The Air Force Medical Service provides medical services for more than 2.63 million active-duty Service Members, Veterans and eligible beneficiaries. When specialty care is referred, the Referral Management Center is responsible for assisting the member, coordinating the referral with the specialty office, tracking the referral to closure, and returning all results of treatment to the patient’s medical record. The successful candidate for this position will assist members and medical professionals throughout the referral process.

At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration.

Duty hours will be Monday- Friday, 7:30 am to 4:30 pm.

Hourly Rate: $21.28+ $5.09 benefits

Members of our team Enjoy:

• Working with a highly engaged staff
• Competitive compensation
• Comprehensive benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Short Term Disability
  • Long Term Disability
• Paid Time Off
• Paid Holidays
• Paid Weather Days
• Reimbursement for certifications

Duties:

• Provide outstanding customer service in greeting patients/visitors at a front desk
• Answer and direct telephone calls to appropriate section for assistance, handle independently or take messages, as required
• Determine patient eligibility for services and schedules medical appointments for referred care
• Obtain updates and files medical records using electronic medical records systems
• Request medical records and ensures arrival of medical records prior to appointment
• Obtain documentation as requested by healthcare providers (test results, or documentation not yet filed in records)

Qualifications:

• High school diploma or (GED) equivalency.
• General office administrative and clerical skills to perform receptionist duties and answer telephones.
• Knowledge of word processing, and Microsoft applications (including Windows, Word, Excel, Outlook).
• Preferred two years of healthcare administrative experience in either an inpatient or outpatient care setting within the last three years.
• General medical ethics, telephone etiquette, professional written/ verbal/ electronic communication, and customer service skills.