Payment Operations Analyst

About MoonPay Hi, we’re MoonPay. We’re here to onboard the world to the decentralized economy by making digital money move as universally and effortlessly as the internet. Why? Because crypto, stablecoins and blockchain aren’t just technologies. They’re tools for global financial empowerment. They give people and businesses more control over their money, their digital assets, and their future, opening access to legacy financial systems that have been out of reach for many. What we do MoonPay is a unified payments platform for digital currency. We make it easy for anyone, anywhere, to buy, sell, swap and pay in digital currencies as easy as sending an email. That simplicity is intentional, our focus is reducing complexity so people can participate confidently, without needing to be crypto experts. We power the entire flow between fiat and crypto end to end, with compliance, identity checks, fraud prevention, and settlement all built in. This end-to-end approach reflects how we work internally: with accountability, rigor, and trust built into everything we ship. Proven at scale Trusted by over 30 million customers and over 500 ecosystem partners, our secure, enterprise-grade platform is driving mainstream crypto adoption worldwide. Behind those numbers are millions of real people and organizations relying on MoonPay every day. We collaborate with innovative brands and projects to build secure, scalable solutions for a blockchain-powered future. This is an opportunity to help shape systems, not just scale them. And we’re committed to doing it right. Fully licensed in the U.S. and regulated across the UK, EU, Canada, and Australia, because trust and compliance are non-negotiable. But we’re just getting started. We’ve launched a consumer app that makes crypto accessible, intuitive, and usable for everyone, and it’s growing fast. We’re iterating every day to make it the best it can be. If you believe financial freedom should be for everyone. If you believe in building a fairer, more open financial system - we want you with us. To build systems that benefit all, we need contributions from all, regardless of background. Come build the future of payments and the decentralized economy with MoonPay. Let’s make financial freedom and autonomy the new normal. About The Opportunity Payment Operations ensures money moves reliably, efficiently, and at scale across MoonPay’s global payments stack. This role sits within Payment Ops and is focused on stablecoin issuance operations, including minting, burning, and daily reconciliations, alongside broader payments performance monitoring and operational excellence. This is a high-trust operational role supporting regulated workflows that require strong controls, attention to detail, and disciplined execution. Location Requirement: This role is based in New York and requires in-office attendance 5 days per week, due to stablecoin issuance security protocols and signer requirements. What You’ll Do Stablecoin Issuance Operations: Support day-to-day stablecoin mint and burn workflows, executed under strict operational controls Perform daily mandatory reconciliations across stablecoin issuance products, including end-of-day reconciliation aligned to US banking hours Execute processes under a four-eyes (maker-checker) framework, ensuring segregation of duties and audit-ready evidence Maintain clear, timestamped operational records and support immutable log requirements for audit and regulatory review Coordinate closely with Stablecoin Product, Treasury, Finance, and internal security stakeholders to ensure safe and compliant issuance operations Operational Excellence: Investigate and resolve discrepancies across bank accounts, provider balances, internal ledgers, and transaction records Monitor partner and bank SLAs and escalate deviations to protect payment continuity Own operational execution for high-impact issues, ensuring clean resolution and clear documentation Contribute to SOPs, controls, and process governance to strengthen IPO readiness Payment Performance & Optimisation: Monitor key payment health metrics and identify anomalies impacting conversion and revenue capture Perform deep dives into payment failures (issuer declines, processor issues, customer friction) and support remediation plans Support routing optimisation initiatives, working with Product and Engineering to reduce repeat failures Translate operational signals into actionable insights to improve performance and reduce operational waste Data & Technology: Build and maintain dashboards and visualisations to track KPIs and surface actionable insights Use AI, SQL and analytics tools to automate recurring reporting and reconciliation workflows Partner with Data Engineering to improve monitoring, alerting, and operational visibility Compliance, Risk & Controls: Support compliance-aligned operations across payments and stablecoin workflows Execute sensitive processes with strict access controls and evidence standards Identify and escalate operational risk proactively, particularly where money movement and regulatory requirements intersect About You 2+ years of experience in payment operations, financial operations, reconciliation, or accounting (stablecoin or crypto experience is a strong plus) Highly detail-oriented with strong operational judgement in high-trust environments Comfortable working across multiple systems and reconciling disparate data sources Strong analytical ability - able to investigate issues, form hypotheses, and validate with data Clear communicator with the ability to coordinate cross-functionally and escalate effectively Comfortable operating in a fast-moving environment with high accountability Bonus Points Experience in crypto operations, stablecoins, custody, or on-chain workflows Familiarity with maker-checker controls, audit evidence standards, or regulated operations Working knowledge of SQL, Looker, BigQuery, or similar tooling Understanding of payment rails (ACH, card processing, payout systems) and provider integrations BLOCK Values We’re looking for people who live our core values, those who strive for excellence and want to leave a lasting legacy on the global financial system. Our values: B - Be Hungry L - Level Up O - Own It C - Crypto Curious K - Kaizen Research has shown that women are less likely than men to apply for this role if they do not have experience in 100% of these areas. Please know that this list is indicative, and that we would still love to hear from you even if you feel that you are only a 75% match. Skills can be learnt, diversity cannot. Benefits & Perks Competitive salary package Equity package: We believe financial freedom starts with our employees, so all employees have ownership at MoonPay Pay for performance equity bonus: Those who drive outsized outcomes receive outsized rewards Moonshot award: We honor exceptional impact - 10 employees twice a year, each earning a $250,000 equity grant. Unlimited holidays: We give you the autonomy to choose when to work (and when to switch off) Hybrid working schedule: Work fully remotely or your nearest Moonbase, the choice is yours Private Healthcare benefits: To protect you and your loved ones Enhanced parental leave: So you can spend more time with your loved ones without a second thought Annual training budget: We support your training journey every step of the way Home office setup allowance: Create the home office of your dreams Remote working allowance: Those working fully remotely get a little extra for utilities Monthly budget to spend on our products and zero fee crypto transactions: Cultivate your inner DEGEN Employee referral programme: Great people know great people, refer them to receive 10K in USDC Regular remote company offsites: Meet your colleagues regularly for high impact in person sessions and hackathons Working in a disruptive and fast-growing company where excellence is rewarded Commitment To Diversity At MoonPay we believe that every voice matters. We strive to create a mindful and respectful environment where everyone can bring their authentic self to work, and experience a culture that is free of harassment, racism, and discrimination. That’s why we are committed to diversity and inclusion in the workplace and are a proud equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other characteristic protected by law. This policy applies to all employment practices within our organization, including, but not limited to, hiring, recruiting, promotion, termination, layoff, and leave of absence. MoonPay is also committed to providing reasonable accommodations in our job application procedures for qualified individuals with disabilities. Please inform our Talent Team if you need any assistance completing any forms or to otherwise participate in the application process. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr