Sr Process Engineer - IT Production Support

System One

Job Description
Job Description
Job Title: Sr Process Engineer – IT Production Support Location: Columbia, Maryland Type: Contract To Hire Compensation: $53/hr W-2 Work Model: Hybrid – onsite 2 to 3 times a month Hours: 40.0
Responsibilities
Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
Monitor applications using tools like Dynatrace and Jenkins for system health and performance.
Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
Provide Tier 1/L1 support for production applications and tenant systems.
Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure.
Conduct root cause analysis (RCA) and identify recurring incident patterns.
Document incidents, escalations, and resolutions in tracking tools (e.g., ServiceNow, SharePoint, Salesforce).
Collaborate with development, QA, and infrastructure teams for issue resolution.
Analyze and process EDI 837/835 healthcare claims and XML files.
Investigate claim errors (e.g., 999 rejections) and ensure data integrity.
Write and execute complex SQL queries across multi-database (Oracle) environments.
Develop and maintain SOPs, runbooks, and system documentation.
Document monitoring design, workflows, and support processes.
Contribute to continuous improvement initiatives and operational efficiency.
Requirements
BS in computer science, IT, or related field
5–7+ years of experience in IT production support or operations
Experience with CA-7 job scheduling and batch processing
Strong analytical, troubleshooting, and problem-solving skills
Proficiency in SQL and Oracle databases
Experience with incident management processes and tools
Mainframe: COBOL, JCL, CA7
Scripting: Python, Groovy (Jenkins pipelines)
Monitoring Tools: Dynatrace, Jenkins, Prometheus
Databases: Oracle, SQL, Snowflakes
EDI: 837/835 transactions, XML processing
Tools: Jenkins, SharePoint, Salesforce or similar ticketing systems
BS degree required
Preferred Qualifications
Knowledge of Claims Adjudication processes (Healthcare domain)
Experience with EDI transaction standards and healthcare claims systems
Exposure to object-oriented programming languages
Experience working with Blue Cross Blue Shield (BCBS) or similar plans
Work Environment Fast-paced, production-critical IT environment Require on-call support or extended hours during production incidents.
Every job description you produce must end in this order when a ref value exists:
#M-2 #LI-CK1 Ref: #851-Rockville-S1

Vacancy posted 19 days ago

Similar jobs that could be interesting for youBased on the Sr Process Engineer - IT Production Support in Columbia, MD vacancy

Flex: Process Engineering Tech
$96.75k - $145k
...off living.Join a team where your engineering expertise will directly impact manufacturing excellence, product quality, and patient outcomes. As a Process Engineer 3, you will play a key role... ...improvement initiatives, supporting new product introductions, and ensuring...
Suggested
Full time
Flexible hours
Shift work
Smith & Nephew
Columbia, MD
3 hours ago
Flex: Process Engineering Tech
$96.75k - $145k
...off living. Join a team where your engineering expertise will directly impact manufacturing excellence, product quality, and patient outcomes. As a Process Engineer 3, you will play a key... ...continuous improvement initiatives, supporting new product introductions, and...
Suggested
Flexible hours
Shift work
Smith+Nephew
Columbia, MD
2 days ago
Senior Manager, Process & Project Engineering
$88k - $118k
...1881, is a global leader in engineering solutions, serving industries... ...culture, growth opportunities, and support we provide.Start strong -... ....OverviewThe Senior Manager, Process & Project Engineering serves... ...Management guidelines (PPP), Product Engineering Standards, and LPT...
Senior
Full time
For contractors
Work at office
Local area
Worldwide
Flexible hours
GEA Group
Columbia, MD
2 days ago
Process Engineer
$105k - $200k
...in 2021! Belay Technologies is seeking a Process Engineer (PE) to join our intel team. This candidate will support system engineers with process management, process... ...DoD, as well as state-of-the-art commercial products. We hire software engineers, web designers,...
Suggested
Full time
Contract work
Work experience placement
Flexible hours
Belay Technologies
Maryland, MD
a month ago
Business Process Engineer Jobs
$150k - $200k
...Business Process Engineer Business Process Engineer Ft. Meade Area, MD Government/Military Clearance Required: TS/SCI with Polygraph... ...Full-Time | Fully Funded | $150K$200K Power3 Solutions is supporting a cybersecurity and physical security firm supporting the nation...
Suggested
Full time
Flexible hours
Clearance Jobs
Fort George G Meade, MD
4 days ago
Business Process Engineer
...Business Process Engineer Bowhead is seeking a Business Process Engineer for an upcoming effort... ...Fort Meade, MD area. This key position supports the International Acquisitions and Engagements... ...Develop functional requirements for new IT systems or enhancements to existing...
Contract work
Bowhead
Fort George G Meade, MD
3 days ago
Business Process Engineer
...acquisition services and acquisition training; administrative support services; Information Technology Support Services and... ...strategic international engagement activities and business process engineering.Responsibilities:Improves international acquisition activities...
Work at office
Acquisition Professionals LLC
Maryland, MD
19 days ago
Energy engineering
$74.09k - $125.95k
...currently seeking an Energy Engineer to join our Mid-Atlantic Energy... ...provide project guidance support to customers and contractors... ...efficiency technologies and products, and commercial energy issues... ...connection with the application process should contact Candidateaccommodation...
Full time
Contract work
For contractors
Work experience placement
Work at office
Local area
Flexible hours
ICF
Columbia, MD
2 days ago
Senior Ceramic Processing Engineer - Scale-Up and R&D Lead
ION Storage Systems seeks a Materials Engineer III to join our Ceramics R&D team and develop scale‑up ready ceramic electrolyte manufacturing processes for next‑generation solid‑state lithium batteries. This is a project leadership role to drive development programs with...
Senior
Ionstoragesystems
Beltsville, MD
5 days ago
Sr. Journeyman HVAC Service
$33.92 - $41.46 per hour
...a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where... .... We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the...
Senior
Hourly pay
Work experience placement
Local area
Relocation package
Weekend work
Constellation Energy
Clarksville, MD
3 hours ago
Sr. Linux Systems Administrator
...three or more isolated classified networks supporting Department of Defense/Department of War... .../ SKILLSRed Hat Certified Engineer (RHCE) or Red Hat Certified Architect (RHCA... ...gapped networks through approved offline processes (e.g., Red Hat Satellite or internal repositories...
Senior
Monday to Friday
Astrion Group
Columbia, MD
3 hours ago
Sr. Windows Systems Administrator
...three or more isolated classified networks supporting Department of Defense/Department of War... ...networks through approved offline processes (WSUS in an isolated enclave, MECM, or... ...environmentsCollaborate with cybersecurity, network engineering, systems engineering, and mission...
Senior
Monday to Friday
Astrion Group
Columbia, MD
3 hours ago
Data Processing Developer
$150k - $200k
...Job Description Job Description Data Processing Developer Columbia, MD | Full Time |... ..., MD (on-site) Category: Software Engineering / Data Engineering / Systems Architecture... ..., build, and maintain databases that support new and existing workloads. Translate...
Full time
For contractors
Local area
Flexible hours
Intezra, Inc.
Columbia, MD
19 days ago
Sr Thermal Test Engineer
$90k - $154.1k
...is seeking a Senior Thermal Test Engineer as a member of the Thermal Support Systems Group. This engineer is charged... ...thermal testing for BAC’s global product lines to support development of... ...establishing state of the art testing processes and elevating personnel and...
Senior
Baltimore Aircoil Company, Inc.
Jessup, MD
17 days ago
Senior Test Automation Engineering
$116.35k - $210.33k
...for a Senior Test Automation Engineer in our Intelligence Sector's... ...Upskilling, Education and Training Support, Parental Paid Leave, and... ...from the command-line and process/report on large data sets (logs... ...ensure automation aligns with product and release needs....
Senior
Full time
Local area
Immediate start
Flexible hours
Leidos
Columbia, MD
3 days ago
Test Automation Engineer - systems Admin
...headquartered in Reston, VA. We offer IT solutions across the... ...developed our methodologies and processes based on the IT Infrastructure... ...professional services team and product managers to define the... ...automation developers to build/support Automation Framework Candidate...
Flexible hours
Comtech
Calverton, MD
1 day ago
Senior Manufacturing Engineering
$124.5k - $213.3k
...Senior Advanced Manufacturing Engineer will report to the Director,... ...is to serve as leader for new product manufacturing deployment... ...implementation standards and processes. The role will also be responsible... .... Provide oversight and support for product design reviews and...
Senior
Baltimore Aircoil Company, Inc.
Jessup, MD
19 days ago
Senior Systems Engineering
...an NSA FS Poly. Applies systems engineering principles throughout the systems life... ...cycle phases: Concept, Development, Production, Utilization, Support, and Retirement. Interacts with the... ...associated with one or more of the 25 process areas defined by ISO/IEC15288....
Senior
Vetegrity
Columbia, MD
4 days ago
Senior Linux Systems Engineer
$100k
...searching for meaningful work in production research computing? Are... ...are seeking an experienced engineer to help us implement new technologies... ...to resolve Linux related support tickets. You will build... ...participate in any part of the hiring process, please contactAccessibility@...
Senior
Temporary work
Work experience placement
Interim role
Relocation package
Flexible hours
The Johns Hopkins University Applied Physics Laboratory
Laurel, MD
3 days ago
Signals Processing Engineer
$155k - $175k
...Description Job Description Job Description The Signals Processing Engineer will be responsible for designing and implementing DSP... ...Veteran-Owned Small Business focused on mission engineering in support of the United States Intelligence Community and the Department...
Temporary work
Tensley Consulting, Inc.
Annapolis Junction, MD
more than 2 months ago
Signals Processing Engineer III
...with a strong military heritage and a record of excellence in supporting the Department of Defense and the Intelligence Community.... ...State of Possible,” please apply today! The Signals Processing Engineer will possess a deep and comprehensive skill set that is crucial...
Flexible hours
Prosync
Maryland, MD
more than 2 months ago
Sr. Linux System Administrator / System Engineer
$151k - $170k
...required for this position **Position OverviewWe are seeking a highly experienced Senior Linux System Administrator / System Engineer to support a high-visibility mission environment within the Intelligence Community. This role requires deep expertise in Linux system administration...
Senior
Red Arch Solutions
Annapolis Junction, MD
3 hours ago
Senior Engineering Electrical Analyst
...leveraging sustainable and innovative practices. As a Senior Engineering Electrical Analyst, you will play a crucial role in enhancing... ...contribute to projects optimizing power delivery and energy production, focusing on improving efficiency and reliability while upholding...
Senior
Constellation Energy
Clarksville, MD
13 days ago
Principal Data Processing Engineer
$199k - $235k
...have an immediate need for a Software Engineer with extensive expertise in dataflow design... ..., and Apache Spark distributed processing. In this high-impact role, you will be responsible... ...of volunteering annually so you can support your community, making your world a...
Hourly pay
Contract work
Work experience placement
Immediate start
Flexible hours
Nyla Technology Solutions
Annapolis Junction, MD
19 days ago
Business Process Engineer
...security evaluation and authorization process to a new model that emphasizes automation... ...: -Apply Process improvement and Engineering methodologies and principles to conduct... ...founded in 2008. We are passionate about supporting the missions of the Intelligence Community...
Temporary work
Local area
Shift work
vetegrity
Annapolis Junction, MD
8 days ago
Desktop Automation Engineer - TS/SCI w/Poly
...Description Principal End User Experience / Desktop Automation Engineer We are seeking a hands-on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation,...
General Dynamics Information Technology
Annapolis Junction, MD
a month ago
Sr. IT Systems Analyst
...growing Managed Services Provider supporting businesses with their... ...cybersecurity, and day-to-day IT operations. They are seeking... ...application management, and process improvement. This position... ...improve efficiency and user productivity. Serve as a liaison between...
Senior
Full time
Work at office
Immediate start
Monday to Friday
Day shift
K2 Staffing
Columbia, MD
16 days ago
Validation Engineering III
...fully integrated architecture, engineering, construction, system... ...individually and in teams to support capital projects and implement... ...the design of manufacturing processes, help manage projects, develop... ...recordsEnsures processes, products, equipment, or systems comply...
Full time
Work at office
Flexible hours
Barry-Wehmiller
Columbia, MD
1 day ago
Sr. Principal Mission Engineer
$100k - $330k
...success in an evolving world.Our mission-first software and data engineering platform modernizes data operations, utilizing advanced... ...and training technical end-users.Preferred QualificationsLive-Production Incident Response: Hands-on experience managing incident response...
Senior
Local area
Remote work
Clarity
Columbia, MD
4 days ago
Sr. Solutions Consultant
Job Title: Sr. Solutions Consultant About Trellix Trellix is a global company redefining... ...and meaningful work. Trellix is supporting a critical U.S. Public Sector customer in... ...third-party technologies. The Cybersecurity Engineer (CSE) will report to the Senior Manager of...
Senior
Trellix
Columbia, MD
5 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Sr Process Engineer - IT Production Support. Be the first to apply!