Inside Sales Representative (Customer Support)

Inside Sales Representative

Bayou Processing & Storage is seeking a customer-focused and detail-oriented Inside Sales Representative to manage assigned customer accounts and coordinate orders from receipt through shipment. This position serves as the primary liaison between customers and internal departments, ensuring orders are processed accurately, production schedules are communicated effectively, and customers receive exceptional service throughout the order lifecycle.

The ideal candidate thrives in a fast-paced manufacturing environment, is highly organized, and enjoys building strong customer relationships while coordinating with multiple departments to deliver outstanding results.

Key Responsibilities

Customer & Account Management

• Serve as the primary point of contact for assigned customer accounts.
• Build strong customer relationships through responsive, professional communication.
• Respond to customer inquiries regarding orders, inventory, production status, pricing, and shipping.
• Communicate order updates, schedule changes, and production delays in a timely manner.

Order & Production Coordination

• Enter and maintain customer orders accurately within the ERP system.
• Review purchase orders for pricing, specifications, packaging, and shipping requirements.
• Coordinate order changes with Production Scheduling and Operations.
• Monitor production progress to ensure customer commitments are met.
• Ensure required documentation is complete before production begins.

Shipping & Inventory

• Coordinate shipments with customers and transportation providers.
• Schedule truck appointments and verify shipping documentation.
• Monitor customer inventory levels and assist with inventory inquiries or discrepancies.
• Coordinate expedited shipments when required.

Commercial & Administrative Support

• Coordinate pricing requests with the Commercial Sales team and communicate approved quotations to customers.
• Maintain accurate customer files, work orders, shipping documents, and electronic records.
• Work closely with Accounting, Quality, Production, and Shipping to ensure seamless order execution.

Qualifications

Knowledge, Skills & Abilities - Required

• Outstanding customer service and relationship-building skills.
• Strong verbal and written communication.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and critical-thinking skills.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word.
• Knowledge of steel processing, inventory management, production scheduling, or shipping logistics is a plus.
• Two or more years of experience in customer service, inside sales, account management, or a manufacturing environment.

Knowledge, Skills & Abilities - Preferred

• Bi-lingual in Spanish and English.
• Associate's or Bachelor's degree.
• Experience in steel processing, metals, or industrial manufacturing.
• Experience using ERP or MRP systems.

Success in This Role

Successful employees consistently:

• Deliver exceptional customer service.
• Maintain accurate order entry and documentation.
• Communicate effectively with customers and internal teams.
• Coordinate efficiently across departments to support on-time delivery.
• Resolve issues quickly while maintaining positive customer relationships.
• Represent Bayou Processing & Storage with professionalism and integrity.

Why Join Bayou Processing & Storage?

At Bayou Processing & Storage, our success is built on Integrity, Safety, Teamwork, Leadership, Quality, and Service. We offer the opportunity to join a collaborative manufacturing team where your work directly impacts customer satisfaction and operational success.

Physical Requirements:

Ability to sit for extended periods while working at a computer and performing job duties. Ability to perform repetitive hand and arm movements for typing, phone use, and operating standard office equipment. Ability to independently move through office and warehouse environments, including walking on concrete floors and around operational areas. Ability to stand and walk between work areas, meeting spaces, and production environments as required. Ability to lift and carry office materials up to 25 lbs. Ability to maintain sufficient visual and auditory acuity to read screens, review documents, observe surroundings, and respond to verbal instructions and safety alerts. Ability to drive a standard company vehicle when required by the position.

Pre-Employment Requirements:

All candidates who receive a conditional offer of employment must complete the company's pre-employment screening process. This includes:

• Criminal background check: reviewed in accordance with job duties, the nature and gravity of any convictions, and the time elapsed since the offense or sentence completion.
• Pre-hire drug screening: candidates must pass a drug screen to be eligible for hire.
• Physical assessment: required for all Production and Distribution positions, conducted by a company-designated physician at no cost to the candidate.

Participation in each step of the pre-employment process is required. Candidates who choose not to participate or who do not meet the screening criteria will not be eligible for employment.

Benefits:

At Bayou Processing & Storage, we invest in the well-being of our team. Full-time employees receive a robust benefits package that includes multiple Major Medical plan options, Dental, Vision, Voluntary Life, Short-Term Disability, Flexible Spending Accounts, and HSA options for qualifying plans.

We also provide Long-Term Disability, Basic Life, and AD&D coverage at no cost to you. You'll also enjoy a generous holiday schedule, a competitive PTO program, and a Safe Harbor 401(k) with company contributions to support your long-term financial goals.

We are an equal opportunity employer and maintain a safe, secure, and drug-free workplace where everyone has the opportunity to succeed.