Room Service Ambassador - Part Time - Evenings

Job Summary Location: Methodist Jennie Edmundson Hospital Address: 933 E Pierce St. - Council Bluffs, IA Work Schedule: 3:30 pm to 8 pm as needed with weekend availability required. This is a casual position. Casual employees work on an ‘as needed’ basis to meet the needs of the business. Workdays/hours will often vary from week to week. Responsible for preparing and delivering patient and guest trays to patient rooms. Responsibilities Prepares assembly area for room service tray production by conducting pre‑service quality checks and maintaining the cleanliness of the assembly area to ensure the area is ready for the preparation of patient and guest trays. Maintains adequate level of food and supplies for appropriate service by ensuring par levels in food service area and nourishment centers are met and maintained. Assembles and delivers patient food trays to the patient’s room by following Room Service guidelines to ensure all orders are accurate and delivered in a pre‑established time guideline. Assists with the production and preparation of food items to ensure Room Service orders are prepared and delivered in a timely manner. Interacts and helps support patients, families, hospital staff, and Food Service team with Room Service orders and/or questions on a daily basis in a welcoming and professional manner to ensure excellent customer service is met and maintained. Assists patients with pre‑meal service, including removing lids and opening packets, by following Room Service guidelines to ensure patients are satisfied and needs are met. Retrieves Room Service tray carts from designated areas and assists with the cleaning of Room Service trays to ensure continuity of service. Follows proper food handling procedures and complies with quality performance standards to ensure a safe and sanitary environment. Job Requirements Education High School diploma or General Educational Development (G.E.D.) preferred. Experience 6 months food service experience preferred, preferably in a hospitality industry, which may include culinary, with strong emphasis in customer service. License/Certifications Food Handler's Certificate preferred. Skills/Knowledge/Abilities Knowledge of food production and delivery process preferred. Knowledge of computers preferred. Basic math skills required. Strong verbal communication skills for positive interaction with staff and customers required. Strong customer service skills required, including face‑to‑face and telephone, required. Able to read, write, and carry out oral and written instructions with accuracy and efficiency required. Physical Requirements Weight Demands Medium Work – Exerting up to 50 pounds of force. Physical Activity Not necessary for the position (0%) Climbing Crawling Kneeling Occasionally Performed (1%‑33%): Balancing Crouching Keyboarding/typing Sitting Frequently Performed (34%‑66%) Carrying Distinguish colors Fingering/Touching Grasping Lifting Pulling/Pushing Reaching Repetitive Motions Speaking/talking Standing Stooping/bending Twisting Walking Constantly Performed (67%‑100%) Hearing Seeing/visual Job Hazards Not Related Biological agents (primary airborne and blood borne viruses) (Jobs with Patient contact) Blood or Body Fluid (BBF) Explosives (pressurized gas) Electrical Shock/Static Radiation Alpha, Beta and Gamma (particles such as X‑ray, Cat Scan, Gamma Knife, etc) Radiation Non‑Ionizing (Ultraviolet, visible light, infrared and microwaves that causes injuries to tissue or thermal or photochemical means) Rare (1%‑33%) Chemical agents (Toxic, Corrosive, Flammable, Latex) Occasionally (34%‑66%) Physical hazards (noise, temperature, lighting, wet floors, outdoors, sharps) (more than ordinary office environment) Frequent (67%‑100%) Equipment/Machinery/Tools Mechanical moving parts/vibrations Nebraska Methodist Health System is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other classification protected by Federal, state or local law. #J-18808-Ljbffr