Information Technology Specialist

Summary The Smithsonian Institution is the world's largest museum, education, and research complex, with 21 museums and the National Zoo. This position is located in organizationally in Information Technology, Operations, National Museum of the American Latino (NMAL), Under Secretary for Museums and Culture, Smithsonian Institution (SI). Learn more about this agency Duties Help The Information Technology Specialist is responsible for the continuity and quality of assigned web services and performs or coordinates website administration, development, integration, accessibility, cybersecurity, release and support work according to SI ownership and governance. In this position, you will: Administer, maintain and improve NMAL's Drupal public website and related web applications. Perform routine operational support and resolves technical issues affecting content authors, museum staff, partners and public users. Manage dependencies and configuration using SI-approved practices appropriate to the environment. Ensure that websites, applications, documents and digital content meet applicable Section 508, SI accessibility, and WCAG Level AA requirements. Support data exchange and API integrations between the website and approved museum or enterprise services. Improve the usability and effectiveness of digital experiences through user-centered design, information architecture, responsive interface implementation, analytics and iterative testing. Requirements Help Conditions of employment Pass Pre-employment Background Investigation May need to complete a Probationary Period Maintain a Bank Account for Direct Deposit/Electronic Transfer Males born after 12/31/59 must be registered with Selective Service. Conditions of Employment Qualification requirements, including one year time-in-grade at the next lower grade level for promotion candidates, must be met within 30 days of the job announcement closing date. See the 'Required Documents' section for additional information. For information on qualification requirements, see Qualification Standards Handbook for General Schedule Positions viewable on OPM Website. Qualifications Individual Occupational Requirements Basic Requirement: Alternative A (for GS-5 through GS-11): Major studycomputer science, information science, information systems management, mathematics, statistics, operations research, or engineering, or course work that required the development or adaptation of computer programs and systems and provided knowledge equivalent to a major in the computer field. OR For GS-11: Experience that demonstrated accomplishment of computer project assignments that required a range of knowledge of computer requirements and techniques. For example, assignments would show, on the basis of general design criteria provided, experience in developing modifications to parts of a system that required significant revisions in the logic or techniques used in the original development. Accomplishments, in addition to those noted for the GS-9 level, normally involve the following, or the equivalent: Knowledge of the customary approaches, techniques, and requirements appropriate to an assigned computer applications area or computer specialty area in an organization; Planning the sequence of actions necessary to accomplish the assignment where this entailed coordination with others outside the organizational unit and development of project controls; and Adaptation of guidelines or precedents to the needs of the assignment. In addition to the basic qualification requirement above: Experience: You qualify for this position if you have one year of specialized experience equivalent to at least the GS-09 level in the Federal Service. For this position, specialized experience is defined as experience with developing, administering, maintaining, and securing websites and web applications, including content management, troubleshooting, web security, accessibility and user support. Your resume must be no more than two (2) pages and should clearly demonstrate how your experience aligns with the responsibilities and specialized experience required for this position. Do not copy language directly from the vacancy announcement, as you will be deemed ineligible for consideration. Instead, provide detailed, descriptive information about your actual experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Part-time and/or unpaid experience related to this position will be considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week. OR Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related In addition to meeting the Specialized Experience for the Information Technology Specialist, GS-2210 occupation for the GS-11 (or equivalent) position, individuals must have related experience demonstrating each of the six competencies listed below: Attention to Detail : Is thorough when performing work and conscientious about attending to detail. Customer Service : Anticipates and meets the needs of both internal and external business partners and customers (any individuals who use or receive the services or products that your work unit produces including the general public, individuals who work in the agency, other agencies, or organizations outside the Government). Provides information or assistance. Delivers high-quality products and services; is committed to continuous improvement. Effectively manages customer relationships. Interpersonal Skills - Shows understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others; develops and maintains effective relationships with others; may include effectively dealing with individuals who are difficult, hostile, or distressed; relates well to people from varied backgrounds and different situations Problem Solving : Identifies and analyzes problems, weighs relevance and accuracy of information, generates and evaluates alternative solutions, and makes sound recommendations. Teamwork - Encourages and facilitates cooperation, pride, trust, and group identity; fosters commitment and team spirit; works with others to achieve goals. Technical Competence - Uses knowledge that is acquired through formal training or on-the-job experience to perform one's job; works with, understands, and evaluates technical information related to the job; advises others on technical issues. Education There is a basic education requirement. Additional information This position is included in the bargaining unit. Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period. Note: This statement does not imply nor guarantee an incentive will be offered and paid. Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your application and other personal information to be shared with one or more SI hiring officials for employment consideration for same/similar positions within the location(s) identified in this announcement. Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution. Help The Federal Government offers a comprehensive benefits package. Please see Benefits at for a complete description. Flexible Spending Accounts - Health Insurance - Leave - Life Insurance - Long Term Care Insurance - Retirement Program - Smithsonian