Customer Service Specialist

Job Description

Job Description

We’re looking for an enthusiastic, highly motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!

$19 - $21 hourly plus incentives

• Keep customer satisfaction levels high by providing accurate information, resolving issues, and mitigating complaints
• Record customer interactions and follow up on their experience with our company
• Answer incoming calls on product and service questions, customer complaints, and general customer inquiries
• Interact with the sales lead to maintain and improve service and product knowledge
• Ensure customer account information is up-to-date

• Conduct high-volume outbound cold calls to prospective clients to generate new business opportunities
• Actively prospect and pursue new business opportunities by identifying leads
• Meet or exceed daily/weekly call and lead generation targets
• Deliver exceptional customer service by responding promptly to client inquiries, concerns, and service requests
• Act as the primary point of contact for clients during the snow season, ensuring clear and timely communication
• Resolve customer issues efficiently and professionally, turning challenges into positive experiences
• Overcome objections and handle rejection with a positive, results-driven attitude

• Strong knowledge of customer interface and interaction
• Must have graduated high school, received a G.E.D. or equivalent
• Excellent active listening, interpersonal, and communication skills

• No prior experience required – we will train the right candidate
• Comfortable making high-volume outbound calls and handling rejection
• Reliable and dependable with a strong work ethic
• Goal-oriented mindset with the ability to meet or exceed targets
• Positive attitude and willingness to learn

With over 30 years of experience, Everest Snow Management has proudly served commercial properties throughout Chicagoland and Northwest Indiana. We specialize in reliable, efficient, and professional snow and ice removal services, helping businesses maintain safe and accessible environments throughout the winter season. We strive for quality service, responsiveness, and building long-term client relationships.

Even though we are actively expanding the Everest Snow Management office and team, we maintain a family feel environment that everyone loves.