Warranty & Technical Support Specialist

Job Description

Job Description

Essential Job Functions  

Demonstrates SoundOff Signal’s Core Values in daily interactions with internal and external customers.

Test and repair warranty returns finding root failure causes.

Schedule daily work assignments and projects directed by the Technical Support Manager, as well as be able to schedule assignments independently with some direction.

Maintain productivity.

Accurate recordkeeping.

Able to perform automotive electronic wiring and installation of electronic devices.

Maintain a high level of communication between Product Development, Quality, and Production departments.

Maintain proficiency in customer contact and support.

Process warranty returns.

Processes Receivers and Receiving Inspections.

Must be able to troubleshoot and analyze hardware, software, and systems over the phone and on the bench.

Must be able to successfully resolve customer issues.

Ensure department equipment is operated and maintained properly.

Timely and professional email response for warranty, troubleshooting, and general customer assistance.

Perform other tasks as assigned.

Maintain a clean and organized working environment.

Assist the Product Development, Manufacturing, and Sales departments with special projects.

Able to read and follow SoundOff Signal Work Instructions.

Willing to train others.

Able to perform job consistently and without excessive absenteeism or tardiness.

Other duties as assigned.

Job Requirements

Associates Degree in Electronics Technician. Equivalent combination of education and experience may be considered

(3) Years of experience in repair of printed circuit boards

Basic understanding of Electronics Theory

(3) Years of automotive electronics installation experience

MECP, EVT or other related certifications a plus

Customer service experience (phone related a plus)

Ability to read, write and speak English with a high degree of accuracy and clarity

Able to utilize magnification devices as an aid to troubleshoot and repair electronic circuit boards. This includes individual’s ability to maintain effective vision that affords the ability to work on fine pitched microscopic parts. 

Ability to communicate failure codes and other pertinent repair data up line for continuous improvement. 

Ability to work with people. 

Able to read and understand an electronic schematic.

Proficient in troubleshooting and repairing electronic equipment, including SM circuitry.

Excellent soldering skills.

Customer Service experience via the phone.

Proficiency of the basic MicroSoft software packages including Word and Excel.

Excellent written and oral communication skills.

Able to multi-task in a fast-paced environment.

Physical Requirements

Able to lift up to 35 lbs. 

Able to stand, sit, walk, bend, twist, rotate, and/or reach throughout an entire shift.

Must be able to accurately handle and assemble small parts.

Working Conditions

Light manufacturing environment

Fast-paced, team-oriented environment

Low noise level in a temperature-controlled setting

Required to work shift hours (four 10-hour days or five 8-hour days) with occasional overtime