Commercial Insurance Account Manager

Company Description Thrive Risk Management Insurance Solutions is a commercial insurance firm dedicated to protecting both people and profits through thoughtful risk management and tailored coverage. The organization focuses on helping businesses safeguard their assets, employees, and long-term growth. By combining industry expertise with a client-first approach, Thrive delivers customized insurance solutions that address complex commercial risks. Team members collaborate closely with clients to provide proactive guidance, responsive service, and dependable protection in a changing business environment. Role Description This is a full-time Commercial Insurance Account Manager role based in Los Angeles, CA, with a hybrid work arrangement that allows some work from home. The Commercial Insurance Account Manager will manage a portfolio of commercial clients, serving as the primary point of contact for coverage questions, policy changes, renewals, and ongoing service needs. Responsibilities include reviewing insurance programs, preparing quotes and renewal proposals, processing endorsements, certificates, and binders, and coordinating with carriers and underwriters to secure competitive terms. The role involves responding promptly to client inquiries, identifying coverage gaps, and recommending appropriate solutions to protect client operations and assets. The Account Manager will also support producers with new business opportunities, track key account activities in the agency management system, and ensure documentation is accurate, compliant, and up to date. Qualifications Strong account management skills, including managing a book of business, handling renewals, and maintaining organized records. Proven customer service abilities to respond promptly, professionally, and empathetically to client needs and issues. Solid knowledge of commercial insurance products, coverages, and underwriting guidelines, preferably with experience in property and casualty lines. Excellent verbal and written communication skills to present coverage options clearly and collaborate with clients, carriers, and internal teams. Sales or upselling aptitude to identify coverage gaps, cross-sell additional policies, and support producers in expanding client relationships. Proficiency with insurance agency management systems and common office software (e.g., MS Office or Google Workspace). Relevant state property and casualty insurance license (or ability to obtain within a defined timeframe). High attention to detail, strong organizational skills, and the ability to manage multiple priorities in a fast-paced, client-focused environment. Prior experience in commercial insurance account management or a similar role is preferred. #J-18808-Ljbffr Thrive Risk Management Insurance Solutions