Client Account Manager

Grow Your Career as a Client Account Manager at Courser

Are you passionate about sales but tired of cold calling, chasing down leads, or wondering where your next deal is coming from? Do you thrive on solving problems and building long-term relationships? Are you tech-curiousnot necessarily a technical expertbut love collaborating with others to find smart solutions? If this sounds like you, we want to talk. At Courser, we're not just accelerating the growth of IT service providers we're transforming the industry. If you're ready to bring your strategic account management expertise to a fast-paced, innovation-driven company that values your voice, your growth, and your results, we want to talk to you.

What You'll Do

Serve as the strategic partner and primary point of contact for high-value client accounts. Lead regular check-ins, Quarterly Business Reviews, and status updates to ensure client satisfaction and alignment. Proactively resolve client concerns and align solutions with evolving client needs. Identify opportunities to expand services through upselling and cross-selling. Collaborate with internal teams to design, present, and renew solutions tailored to client goals. Track retention metrics and develop strategies that exceed client satisfaction benchmarks. Present performance reports and business insights to maintain trust and client confidence.

What You Bring to the Table

2+ years of experience in client account management, ideally in IT or MSP environments. Good grasp of IT solutions from cybersecurity and infrastructure to cloud and support services. Confidence presenting to C-level stakeholders and managing complex, multi-account portfolios. Excellent relationship-building, negotiation, and communication skills. Experience with tools like Salesforce, HubSpot, ConnectWise, or Autotask. Analytical mindset with the ability to identify patterns, risks, and growth opportunities. Adaptability and calm under pressure in a dynamic, high-volume setting. Demonstrated ability to grasp emerging technologies.

Benefits That Set Us Apart

Competitive salary with performance-based rewards Comprehensive medical, dental, vision, and life insurance plans 401(k) match to support your financial future Unlimited vacation time after year one (10 vacation days your first year) 10 paid holidays including your birthday and a floating holiday Paid sick time and paid parental leave Healthy lifestyle and Amazon Prime reimbursements 40 hours of paid Volunteer Time to support your passions Reimbursement for certifications Learning & development programs to advance your career If you're looking for a place where your skills are valued, your voice is heard, and your success is celebrated look no further. At COURSER, your career growth is just as important as our business growth. Apply today and take the next step with a team that's shaping the future of IT services! Courser is an Equal Opportunity Employer. We support diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender, gender identity, genetic information, national origin, citizenship status, marital status, age, physical or mental disability, caregiver status, veteran status, uniformed service member status or any other category protected by applicable federal, state, or local laws.