eCommerce Client Relation Center Intern (2026 Semester 2) - Generation H

The Team: The Client Relations team oversees all content and aspects of the Hermes.com business while supporting omnichannel services and client phone, email, and live chat inquiries in partnership with US flagship boutiques. The Opportunity: As the eCommerce Client Relations Center Intern, you will support the Client Relations Center team with operational, analytical, and training responsibilities. You will gain valuable experience through executing back-office operations for eCommerce Customer Service and assisting with important day-to-day reporting functions. The Internship Program: For more than 185 years, Hermès has encouraged a culture of discovery for our clients and our people. We invite you to contribute to this legacy while exploring your own professional future. Discover new opportunities and expand your passions with the Hermès US internship program, Generation H! As part of Generation H, you will have the opportunity to join Hermès and gain real-world, professional experience as a complement to your academic studies. In addition to the work you will provide within your specific team, you will also attend a learning-focused guest-speaker series that will provide you with exposure to various teams throughout the company; partner with a mentor who will provide feedback and coaching to support your professional skills development; network with stakeholders; and collaborate on a capstone Generation H project. The duration of the Generation H program is five months. Please note in order to qualify for the program, you must be able to work during this five month period. This internship is scheduled for July 13th, 2026 – December 18th, 2026 and may be Full-Time or Part-Time to accommodate your academic schedule. All internships are in-person (non-remote) and based in the Hermès US corporate headquarters located in New York City. Interns are paid an hourly rate of US $20.00. A Full-Time Internship will be scheduled for 37.5 hours per week, and Part-Time will be scheduled for more than 15 hours but less than 35 hours per week. About the Role: Analyzes key performance indicators (KPIs) and operational metrics to generate actionable insights that support reporting needs for Managers and Specialists. Monitors open service tickets to identify patterns in pending returns and post-sale issues, ensuring timely resolution and process optimization. Conducts in-depth research and trend analysis on Hermes.com customer service interactions to support escalation management. Assists with implementing internal quality assurance protocols and conducts competitive benchmarking to uncover training gaps and provide feedback for team development. Designs and executes independent projects that align with personal growth objectives and contribute to operational efficiency or innovation within client relations. Assists with scheduling needs for eCommerce and boutiques. Executes all other duties assigned by Manager. About You: Previous Operations and/or Customer Service experience helpful. Excellent written and verbal skills; polite and professional phone manner. High level of adaptability. Acute attention to detail and organization. Solid knowledge of Microsoft Office systems. Strong analytical skills with the ability to interpret data, identify trends, and support decision-making through insights. We are looking for a candidate that has a combination of the above attributes and can perform the key functions of the role with or without reasonable accommodations. Our Commitment: We are an equal opportunity workplace. Applicants for employment are recruited, selected, and hired on the basis of individual merit and ability without discrimination on the basis of race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or veteran status, or any other basis prohibited by applicable law. We provide reasonable accommodations to qualified individuals with disabilities pursuant to applicable laws. #J-18808-Ljbffr Hermès Paris