Desktop Support Analyst

Desktop Support Technician

Location: New London, CT

Position Type: Contract

Category: Technical Support Engineer / Analyst

Position Summary

We are seeking a Desktop Support Technician to provide hands-on technical support within a fast-paced environment. This role supports daily IT operations and technology deployment initiatives while delivering exceptional customer service to end users.

The ideal candidate is proactive, customer-focused, and eager to learn. This position requires providing high-touch technical support to healthcare professionals, administrative staff, and business users while troubleshooting hardware, software, and network-related issues both onsite and remotely.

Key Responsibilities

• Provide desktop support for end users
• Troubleshoot and resolve Windows operating system issues, application problems, and hardware failures.
• Manage user accounts, permissions, and access requests through Active Directory.
• Support desktops, laptops, thin clients, workstations, and multifunction printers.
• Respond to support requests in person, via phone, email, and remote support tools.
• Diagnose and resolve basic network connectivity issues, including IP conflicts and network drive mapping.
• Configure, deploy, and maintain new hardware and technology equipment.
• Assist with computer builds, deployments, upgrades, refreshes, and cleanup projects.
• Troubleshoot printer issues and peripheral device connectivity.
• Work with patch panels and assist in resolving network-related incidents.
• Document incidents, resolutions, and support activities accurately within the ticketing system.
• Perform routine rounding and provide proactive support to end users.
• Travel between local sites as needed to support business requirements.

Required Qualifications

• 1+ years of desktop support, IT support, or help desk experience.
• Strong experience supporting Windows environments.
• Experience managing user accounts and permissions in Active Directory.
• Knowledge of PC hardware, desktop support, and Microsoft Office applications.
• Experience troubleshooting:
  • Network connectivity issues
  • IP addressing conflicts
  • Network drive mapping
  • Printer connectivity
  • Peripheral devices
• Ability to provide both onsite and remote technical support.
• Excellent customer service and communication skills.
• Strong documentation and ticket management skills.

Preferred Qualifications

• Experience working in a healthcare or clinical environment.
• Experience supporting thin clients and multifunction printers.
• Knowledge of basic networking concepts and patch panel troubleshooting.
• Previous experience supporting executives, clinicians, or other high-touch user groups.

Top Skills

• Windows Support
• Active Directory
• PC/Desktop Support
• Microsoft Office
• Customer Service
• Network Troubleshooting
• Hardware Deployment
• User Account Management

What Makes Someone Successful in This Role?

• Positive, solution-oriented attitude.
• Strong troubleshooting and analytical thinking skills.
• Ability to remain professional in a fast-paced environment.
• Passion for delivering exceptional customer service.
• Flexibility to support multiple locations when needed.
• Ability to work independently while managing competing priorities.

Employee Value Proposition

This role offers the opportunity to support both day-to-day IT operations and enterprise technology deployment initiatives within a mission-critical environment. Successful candidates will gain valuable experience supporting a diverse user population, working with a broad range of technologies, and contributing to impactful IT projects that directly support business operations.

This is a Contract position based out of Greenwich, CT.

The pay range for this position is $25.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Greenwich,CT.

This position is anticipated to close on Sep 30, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.