Retail Store Closing Lead - Part-Time

Overview If you want an exciting job with one of the largest off-price retail stores in the nation, join Burlington Stores, Inc. as a Retail Store Closing Lead. The Retail Store Closing Lead is the visible leader on the sales floor, ensuring a consistently positive customer and associate experience. The role circulates throughout the store and engages in customer and associate interaction, in a manner consistent with Burlington's Core Values, using the Retail Store Closing Lead Sales Driving Priorities to provide coaching, recognition, and task follow up. The Retail Store Closing Lead supports the store leadership team by working closing shifts on nights and weekends as part of the leadership rotation schedule. Location 01610 - Wheaton Responsibilities Role model for exemplary customer service behaviors. Provide a great customer service experience to all customers and associates with a high level of professionalism. Engage associates, promote open communication, provide recognition and coaching in the moment. Touch base with each associate to establish priorities. Monitor the front-end experience and ensure a great first and last impression. Observe and provide feedback to the Customer Service Lead on speed of checkout, line management, and friendliness. Review daily staffing, lunch/break schedules, and cashier coverage. Assign back-up cashier to ensure timely processing during peak periods. Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket recovery, and sizing recovery. Follow up on assigned workload planner and tasks and ensure completion. Ensure associates understand expectations and have the tools necessary to perform them. Conduct AM/PM store rallies. Complete closing communication for opening Manager on Duty. Qualifications and Scheduling Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required. Are excited to deliver great values to customers every day; take pride and ownership in helping drive positive results for a team; are committed to treating colleagues and customers with respect; believe in the power of diversity and inclusion; want to participate in initiatives that positively impact the world around you. Compensation and Benefits Base Pay: $16.00 per hour Location 01610 - Wheaton Other Details Posting Number P1-1535110-8 Address 138 Danada Square West Zip Code 60189 Position Type Regular Part-Time Career Site Category Store Associate Position Category Retail Store Base Pay $16.00 - $16.00 per hour Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity. #J-18808-Ljbffr