Bilingual EDI & AS400/RPG Analyst/Developer

Location Remote Skills Required Bilingual proficiency in English and French Proficiency with EDI and experience with TrueCommerce, SPS Commerce, Intertrade and TrustedLink Understand of Batch processing Exposer to Debug, ROBOT SCHEDULER Providing production support and development to applications running in batch and handling job abends Good to have skills Familiarity with Octopus, ServiceNow (or any other ITSM tool) Diagnosis and Resolution of EDI issues and other incidents Handling of daily EDI transactions Generate outbound EDI-ready data, consume inbound EDI data to update ERP tables New EDI partner onboarding and certification using TrueCommerce, TrustedLink, SPS Commerce, Intertrade, iTrade, etc. Acknowledge receipt and start to investigate, diagnose, and analyze the L3 application incident Cooperate with client group for investigation diagnosis and analysis of L3 application incident Provide temporary solution or a permanent solution to the incident which eliminates the root cause of the incident Documenting and Reporting For a Priority 1 or Priority 2 Incident, following receipt of incident, till the resolution of that incident. The L3 support team needs to provide updated reports to client by sending an e-mail at least once every 60 minutes For each incident received in Incident/Change/Problem Management the Support team will update Incident/Change/Problem Management with detailed description of the L3 application incident resolution achieved for the sa #J-18808-Ljbffr