Retail Manager - Guy Fieri's Downtown Flavortown Pigeon Forge

$1,000 Dollar Sign on Bonus (first half in 30 days of employment and the other half after 90 days of employment) Role Description Summary Are you part retail rockstar, part hospitality hero, and 100% people leader? Downtown Flavortown is looking for a Retail Head Coach to bring the energy, creativity, and leadership needed to deliver unforgettable shopping and concierge experiences. This role is the ultimate blend of creative merchandising, strategic sales leadership, and next-level guest service. You’ll lead dynamic teams, drive revenue, and help create a vibrant, guest-first environment where fun is always part of the job description.

WHAT YOU’LL DO

RETAIL OPERATIONS

* Run the day-to-day magic of our retail store—keeping it efficient, guest-friendly, and visually irresistible. * Manage inventory like a pro: receiving, stocking, shrink prevention, and accuracy. * Partner with the Director of Operations to design and execute eye-catching merchandising strategies that align with brand standards and seasonal flair. * Dive into sales trends and guest feedback to fine-tune product placement and inventory mix. * Set bold revenue goals, manage the retail budget, and share performance wins through reporting. * Recruit, train, schedule, and coach retail associates—building a confident, high-performing team.

SALES STRATEGY

* Inspire your team to drive sales through engaging training, smart upselling, and strategic product placement. * Collaborate on in-store promotions, special events, and cross-department experiences that boost excitement and revenue. * Spot opportunities to increase profitability while keeping operations smooth and efficient. And yes—sometimes you’ll jump in wherever needed. Have fun while doing it!

WHAT WE’RE LOOKING FOR

* 3–5 years of experience in retail management, hospitality, or guest services (bonus points for multi-functional roles). * Strong background in merchandising, inventory management, and sales-driving strategies. * Proven leadership skills with the ability to motivate teams in a fast-paced, high-volume environment. * Comfortable with POS systems, inventory software, and basic financial reporting.

• Passion for hospitality, teamwork, and creating standout guest experiences.
• Flexible schedule including evenings, weekends, and holidays.
• Valid Driver’s License.
• Must genuinely enjoy having fun at work!

THE FACE CULTURE

At FACE, our Team Members live our core values every day:

• Faith – Being confident in one another
• Attitude – Responding positively, no matter the circumstances
• Consistency – Doing what’s expected, every day
• Excellence – Pursuing your personal best

FACE BRANDING

• Friendly
• Fun
• Clean

Equal Opportunity Employer Background Check Required FACE Participates in E-Verify