Director, Delivered Quality (MCE)

Who are we?

Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. 

A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future.

A career at Equinix means being at the center of shaping what comes next and amplifying customer value through innovation and impact. You’ll work across teams, influence key decisions, and help shape the path forward. You’ll find belonging, purpose, and a team that welcomes you—because when you feel valued, you’re empowered to do your best work.

Job Summary

Under global leadership, this Director role leads the Supplier Quality Management (SQM) system for MCE to push quality upstream. Accountable for CTQs, APQP/PPAP, First‑Article, and CTB/CTS gates; tiered audits; SCAR/8D to verified effectiveness; transparent dashboards; and executive reporting. 

Build and lead the SQM function for MCE. Institute CTQs, APQP/PPAP, First‑Article, and Clear‑to‑Build/Clear‑to‑Ship gates; run tiered factory audits; deploy SCAR/8D to verified effectiveness; and connect factory evidence directly to commissioning acceptance to improve FPY and reduce post‑delivery escapes. 

Responsibilities

Quality Strategy & System 

• Define CTQs per product/variant; implement APQP/PPAP, PFMEA, control plans across key suppliers/integrators

• Establish Clear‑to‑Build/Clear‑to‑Ship gates with evidence packs (process readiness, EOL/FAT FPY) before shipment

• Define CTB criteria: design freeze, validated drawings, approved BOM, qualified sub-tier suppliers, manufacturing readiness (MRL) 

• Define CTS criteria: FAT pass (FPY targets), defect burn-down closure, full evidence packs (test reports, protection settings, firmware baselines) 

• Require digital turnover packages integrated into internal systems (e.g., Facility Grid) for traceability and lifecycle management 

• Validate system-level performance prior to shipment (integrated controls, communication protocols, protection schemes, load simulations) 

• Enforce no-ship policy without CTB/CTS approval, with executive escalation for exceptions 

Audits & Supplier Development 

• Stand up a risk‑based, tiered factory‑audit cadence (process capability, traceability, calibration, EOL test coverage)

• Implement multi-tier audit cadence (initial qualification, periodic surveillance, NPI-specific audits) based on supplier criticality and risk 

• Assess manufacturing capability: process capability (Cp/Cpk), workforce competency, automation, line balancing, and throughput constraints

• Validate end-to-end traceability systems (materials, components, firmware, test results) and integration with internal quality systems 

• Review calibration programs, test equipment readiness, and EOL/FAT coverage for all critical parameters

• Ensure alignment between vendor QMS and internal systems, including data exchange and issue tracking integration 

• Drive closure of audit findings to SLA; launch supplier development plans where capability gaps exist. 

• Establish global quality management system (QMS) and standardized program deployment 

• Mandate internal QMS adherence aligned with ISO standards and ensure consistent implementation across AMER/EMEA/APAC

• Deploy standardized quality programs, templates, and governance models (ITPs, FAT/IST protocols, CTB/CTS requirements) 

• Integrate vendor QMS frameworks with internal systems (e.g. issue dashboards) for end-to-end visibility and alignment. Provide input to project risk assessments to Regional Procurement

SCAR/8D & Effectiveness 

• Deploy SCAR/8D templates and SLAs; verify corrective actions at source and prevent recurrence

• Integrate defect trends and field data into centralized dashboards to prioritize systemic fixes and prevent recurrence 

• Establish clear issue escalation and resolution pathways across internal teams and supplier organizations 

Data, KPIs & Transparency 

• Publish delivered quality KPIs: FPY at FAT (+15–20%), post-delivery escapes (−30%), SCAR cycle time (≤30 business days for A/B), audit closures (≥90%), and CTB/CTS compliance (100%)

• Maintain centralized dashboards and reporting cadence (bi-weekly risk reviews, monthly SQM, quarterly business reviews)

• Issue executive-level supplier communications (red/amber status, formal letters) with clear ownership and actions 

Commercial Levers & Policy (with Procurement/Legal) 

• Embed quality obligations, data‑packs, stop‑ship rights, and remedies into capacity/pre‑buy constructs and contracts

• Standardize quality language and deliverables in RFQ/award documentation

Stakeholder Engagement 

• Internal: Commissioning (CxA/CxM), Design (test coverage), Construction (site handling & preservation), Operations (warranty/R&M), Category/Regional Procurement, Legal

• External: OEMs/integrators, test labs, and third‑party auditors

Executive Communications & Reporting 

• Cadence: Bi‑weekly quality risk reviews; monthly SQM dashboard; quarterly supplier quality business reviews

• Reporting: Escalate systemic risks with quantified impact and proposed remedies; track closure to SLA with verified effectiveness

Role‑Specific Expectations & Scope 

• Global scope across MCE categories/regions with heavy factory floor presence

• Connect factory quality data to program gates and commissioning evidence to prevent late stage defects

• Partner with Procurement to make quality contractual and enforceable

Work Model / Travel 

• Hybrid; factory/site travel 30–50% to OEMs/integrators and priority sites

Qualifications

• 12+ years in supplier quality or manufacturing engineering for complex electro‑mechanical systems (mission critical preferred)

• Mastery of APQP/PPAP, FMEA, control plans, MSA, and 8D; proven factory audit leadership and supplier development

• Experience connecting factory QA/QC to commissioning acceptance (FAT/IST/tagging)

• Strong executive communication and escalation ownership; data‑driven and dashboard fluent

The targeted pay range for this position in the following location is / locations are:

United States - Dallas Infomart Office DAI : 177,000 - 265,000 USD / Annual

Canada - Toronto Office TRO : 182,000 - 272,000 CAD / Annual

Our pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and location. The pay range shown is based on our compensation structure in place at the time of posting and may be updated periodically based on business needs. Individual pay is based on additional factors including job-related skills, experience, and relevant education and/or training.

The targeted pay range listed reflects the base pay only and does not include bonus, equity, or benefits. Employees are eligible for bonus, and equity may be offered depending on the position.

Equinix Benefits

As an employee, you become important to Equinix’s success. We ensure all your benefits are in line with our core values: competitive, inclusive, sustainable, connected and efficient. We keep them competitive within the current marketplace to ensure we’re providing you with the best package possible. So, wherever you are in your career and life, you’ll be able to enhance your experience and bring your whole self to work.

Employee Assistance Program : An Employee Assistance program is available to all employees.

US Benefits: - Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members. - Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future. - Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to change and may be subject to specific plan or program terms. Canada Core Benefits: - Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members. - Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA). - Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge. Eligibility requirements apply to some benefits. Benefits are subject to specific plan or program terms, and to change at Equinix discretion.

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form .

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

We use artificial intelligence in our hiring process. Learn more here .

This posting is for a backfill position, meaning it is to fill an existing vacancy within our organization.