Customer Service Representative

Job Description

Job Description

If you are motivated, professional and committed to providing customers with the best service experience in Pittsburgh and Allegheny County, then Sullivan Super Service would like to hear from you. Offering competitive benefits, industry-leading training, and an encouraging work environment, with Sullivan Super Service is always looking to grow.

Sullivan Super Service - Customer Service Representative

Pay : $15-20/hr

Sullivan Super Service believes that great home services start with expertly trained staff who share our vision for superior quality work and unique solutions for all of our customers. Sullivan's Customer Experience Team’s mission is to provide the highest level of service by building tremendous value through engaging and compelling employee and customer experiences.

They are responsible for the following:

· Fielding inbound customer inquiries via phone call, text message, email, social platforms, and review sites.

· Screening, qualifying and scheduling appointments for our service technicians and outside sales team.

· Inputting customer data into our proprietary database.

The ideal Customer Experience Representative must have:

· Monday-Friday 10am-6pm

· Excellent communication, organizational and interpersonal skills.

· A polished and professional demeanor.

· Self-motivation and discipline.

· An ambitious and competitive nature.

· Highly evolved customer service skills.

· A working knowledge of Microsoft office and computer savvy competence.

The eligible Customer Experience Representative will receive:

· Average first year income range: $55,000

($18/hr base + Commission/Bonuses)

· Benefits: Medical, Dental, and Life Insurance.

· Potential for monthly bonuses/commissions.

· 401(k) with company match.

· Comprehensive, paid training.

· On-going training and mentorship.

Requirements:

· BA/BS Preferred.

· Minimum of 3 years of professional customer service experience.

EOE F/M/V/D

Job Type: Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Parental leave

Professional development assistance

Referral program

Vision insurance

Experience:

HVAC Industry: 1 year (Preferred)

Call center: 3 years (Required)

Work Location: In person

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.